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This research studies the configuration problem of a remanufacturing production network together with the decision for return quality thresholds, in which, the manufacturer has multiple remanufacturing facilities to satisfy different market demands. Quality of returns is stochastic, while demand for remanufactured products is either stochastic or deterministic. The problem we considered is to determine facilities to operate, minimum quality to accept into each operating facility, return quantity and demand allocation simultaneously so that the system's profit is maximized. The problem is formulated as a mixed integer nonlinear programming model. Through the use of a numerical example, the impact of quantity of returns, total spending, quality uncertainty, demand uncertainty, and transportation cost on the remanufacturing system is analyzed.

Many manufacturers and retailers have already opened online stores to sell their products. Thus, manufacturers are competing as sellers, and retailers are transforming into dual-channel retailers (DCRs). Such an expansion in business scope and the wide spread of lenient return policies trigger tremendous return volume that requires great deal of logistical efforts. The service levels offered within online stores greatly affect channels’ demand. However, they also influence the channel choice of return for online customers, if applicable, when their purchases are unsatisfactory. Therefore, this paper studies the optimal service level for a centralized DCR. In addition, it examines the optimal levels for a decentralized two-echelon system through the implementation of Nash and Stackelberg theoretical frameworks. Important properties of optimal solutions and vital managerial insights have been devised through analytical and sensitivity analysis. It is found that a DCR may have the following tradeoff: decrease service level to increase the reward from the physical store or increase service level to enhance competitiveness of the online store. The optimal decision depends greatly on how sensitive the customers’ return behavior is to service level. In addition, as the exogenous price increases, the change in the retailer’s offered level depends significantly on the different rates of return.