Purpose – The purpose of this study is to explore the acceptance of robots as social distancing agents and to understand how guests may respond to the application of service robots in a hospitality setting as a way to achieve a zero-COVID-19 travel experience. This study contributes to the current knowledge in the area of service robot application by providing a better insight of, and guests response to, service robot operation in hotels. Design/Methodology/Approach – To obtain information from participants, the semi-structured interview method was used. articipants were hotel guests who had stayed in hotels where robots performed human tasks. Data were analysed using thematic analysis. Findings – The findings suggest that robots are perceived as effective social distancing agents even though the participants experienced instances of robot incompetency during their stay at a hotel with robotics-based services. Participants also believe that with improved smart robot services, hotels can resume operations and guests can stay in hotels during the pandemic period without unnecessary worries. Originality – In light of the findings, some future research directions are suggested for researchers to further understand and explore the wider application of robotics in social distancing

A key task of "work-based learning" (WBL) is

This study examines the adoption of service robots by fast-food restaurant employees. Adopting the Unified Theory of Acceptance and Use of Technology (UTAUT), this study proposes four determinants of intention to use: performance expectancy (PE), effort expectancy (EE), social influence (SI) and facilitating conditions (FC). The role of culture was also considered to examine its role in moderating the influencing factors. The data was collected from Malaysian fast-food restaurant employees and analysed using the Statistical Package for Social Sciences (SPSS) and the Smart-PLS software. The findings showed that intention to use service robots is primarily influenced by performance expectancy and social influence. Additionally, culture also has a significant effect as moderating factor on the relationship between social influence and intention to use service robots in a fast-food restaurant setting. Lastly, a discussion on the contributions and implications are presented.

Advances in technological development, especially with regards to mobile technology and applications, sees more and more tourists being prone to using social media to gather valuable travel and destination information particularly in the travel planning phase. This is in line with the theory of reasoned action, information reliability and enjoyment, which are some of the benefits that are positively associated with the intention to use social media. Most people, especially teenagers, are twice as likely to have profiles on social media and use it as a source to gather information on travel and destinations they would like to visit. Thus, this study examines the factors that influence the use of social media in travel information searches by students. The main objective of this study is to examine students' intentions to use social media in travel information searches. Specifically, this study attempts to determine how perceived benefits (information reliability, enjoyment) influence travel information searches on social media. Data for the study was gathered at public universities in Malaysia using convenience sampling and questionnaires.

Advances in technological development, especially with regards to mobile technology and applications, sees more and more tourists being prone to using social media to gather valuable travel and destination information particularly in the travel planning phase. This is in line with the theory of reasoned action, information reliability and enjoyment, which are some of the benefits that are positively associated with the intention to use social media. Most people, especially teenagers, are twice as likely to have profiles on social media and use it as a source to gather information on travel and destinations they would like to visit. Thus, this study examines the factors that influence the use of social media in travel information searches by students. The main objective of this study is to examine students’ intentions to use social media in travel information searches. Specifically, this study attempts to determine how perceived benefits (information reliability, enjoyment) influence travel information searches on social media. Data for the study was gathered at public universities in Malaysia using convenience sampling and questionnaires.