For optimizing the efficiency and giving the effective services to customer, there are many methods which have been proposed in different countries. In our country (Iran) to increase the satisfaction of client to organizations, "Respect for client project" in organization service was approved to the highly organization council. The goal of this study is characterization of the effective parameters in respect for client project which must be ordered by Analytical hierarchy process. This project was done in Sistan and Baluchestan province in two stages. The first one for identification of effective parameter on the mentioned plane will be taken the function (bases) of evaluation form in planning and management organization. At second step, these indexes were gathered and ordered by AHP questionnaire between chairmen and experts of 8 governmental systems and university professors.After this step, the indexes were ranked with AHP method. With analysis of the results in notifying group, making the service and instructing place was allocated the highest ranking and ethical prism initialization in lowest of importance, as staff job behavior group avoid discriminating and obtaining the arrangement in occupational activity have the highest and lowest importance. Orderly, in the 3rd group, official space and equipment, location office automation has the highest priority and also occupational dimensions of office are in the lowest priority. As the latest group, the highest and lowest priorities were dependent on the rationality of required documents and announcement of the price satisfaction.

Given the problems created by the high volume of subsidies and their significant share in government budgets, as well as, the failure to achieve the governmental goals in the field of subsidies, reform of the subsidies payment system has constantly been a concern of various governments. The welfare of society, especially the low-income groups, has always been the focus of governments.To this end, subsidies are paid, particularly for basic goods, with the aim of decreasing prices and increasing purchasing power. However, since such payments are not targeted, a major part of subsidies will be granted to the upper classes and high-income deciles. Therefore, targeting subsidies and paying attention to prioritizing costs in the household basket regarding subsidies payment will be an undeniable necessity. Currently, Iran faces fundamental problems in equitable management and distribution of subsidies, and the distribution of subsidies is extremely unfair. Given the importance of this issue and in order to provide a solution to reform the subsidy structure of Iran, present paper tries to examine the share of consuming expenditures in Iranian households using econometric methods and thus establish as a basis for ranking the costs. Accordingly, as a policy on targeting subsidies, we also aim to provide policymakers with better ways to implement policies. In general, the results indicate that targeting the subsidies in the household sector is different due to the different share of costs in the household budget and implementing the same approach to policy of targeting the subsidies is not appropriate for all households.

PURPOSE Due to the nature of the assets in Iran, markets such as stock markets are options facing investors as asset portfolio, with different returns. Usually, investors are looking for higher returns. By accumulation of investors on markets with higher returns, it is expected that the long-run returns of such markets be decreased, which leads to the induction of difference between these markets’ returns with other markets. This can be named as returns convergence of different asset markets. METHODOLOGYThis study aims to also examine the returns convergence of stock markets in Iran over the period 2009:05- 2016:02, using Nahar and Inder method. This method examines the returns convergence of each of these markets to the average returns of them.MAIN FINDINGSBased on the results, the returns of banks and credit institutions, industrial companies, mining of metal ores, chemical products, refined petroleum and nuclear fuel, cement are converged to the average returns. All coefficients are statistically significant at a confidence level of ten percent. But basic metals, telecommunications, multidisciplinary, automobile and parts, engineering services, materials and Manufacture of coke, lime and plaster, materials and pharmaceutical products, transport, storage and communications, computer and related activities, mass product, real estate and food products and Beverage except sugar`s returns has not converged to the average returns.IMPLICATIONS This study can be called as the convergence of diverse market. Namely, returns of different investment markets will be converged on each other in the long term.NOVELTY/ ORIGINALITY The present study, when focusing on the examination the returns convergence of stock markets in Iran, differs from the previous researches.