Practitioners in the hospitality sector rate ethics as one of the most important issues faced by the industry. Many scholars argue that the hospitality sector is open to frequent unethical practices. Managers and employees, due to intensive face-to-face interactions with clients, confront many ethical dilemmas in their day-to-day operations. Previous research confirms that a positive ethical climate nurtures a healthy organization by increasing manager and employee job satisfaction, enhancing customer experience, and increasing the organization's profit. Despite its crucial role, studies on ethics in the hospitality industry are limited compared to those undertaken in the more general business area. This manuscript reviews the literature on ethical perceptions and practices among hospitality managers, employees and students (future professionals), and proposes a research agenda. This critic review intends to increase awareness and knowledge on the importance of this issue and give some orientations for scholars towards several important topics for future research in the area of hospitality ethics.

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Purpose The purpose of this paper is to gain a better understanding of the difficulties encountered in the hybrid roles of physician−managers (P−Ms), examine the impact of organizational constraints on the role conflicts experienced by P−Ms and explore the different ways their two roles are integrated. Design/methodology/approach A qualitative approach was adopted, using six focus groups made up of clinical co-managers, medical directors and P−Ms. In all, 43 different people were interviewed to obtain their perceptions of the day-to-day realities of the role of the P−M. The data collected were subsequently validated. Findings Although the expectations of the different groups involved regarding the role of P−Ms are well understood and shared, there are significant organizational constraints affecting what P−Ms are able to do in their day-to-day activities, and these constraints can result in role conflicts for the people involved. Such constraints also affect the ways P−Ms integrate the two roles. The authors identify three role hybridization profiles. Practical implications The results afford a better understanding of how organizational constraints might be used as levers of organizational change to achieve a better hybridization of the dual roles of P−Ms. Originality/value This paper seeks to reach beyond a simple identification of constraints affecting the dual roles of P−Ms by analyzing how such constraints impact on these professionals’ day-to-day activities. Results also enable us to further refine Katz and Kahn’s (1966) role model, in addition to identifying hybridization profiles.

Innovation improves organizational productivity and provides a competitive advantage. However, the implementation of new technology may have a negative effect on employees' health, which has received a limited attention in the literature. This exploratory study, based on documentary analysis, in-depth interview and observation, examines the effect of the implementation of Banner (a new administrative and information system) at a higher education institution on employees' mental health. Despite the effort invested by the institution to facilitate the implementation stage and the adoption of the new system, the findings report an increased job demand perception, stress, exhaustion, absenteeism, and presenteeism among users. Presenteeism and staff welfare are on opposite sides. An employee who turns up sick accentuates his illness and becomes less efficient. Indeed, sick presence increases sick absence and turnover. Employees who have worked for the organization for several years and those who are close to retirement should be given special attention. They seemingly feel more frustration because of the lack of support and recognition. Finally, the findings stress the role of social support at work to reduce the negative effects of the implementation of a new technology.

The few studies that raise the negative consequences of technology on quality of life in the workplace, and particularly on health, have not succeeded in establishing a direct link between a deterioration of health and the use of technology. This is due to the fact that there are few epidemiological studies on the direct consequences of the use of ITC on health.