In the last decade, sentiment analysis has been widely applied in many domains, including business, social networks and education. Particularly in the education domain, where dealing with and processing students’ opinions is a complicated task due to the nature of the language used by students and the large volume of information, the application of sentiment analysis is growing yet remains challenging. Several literature reviews reveal the state of the application of sentiment analysis in this domain from different perspectives and contexts. However, the body of literature is lacking a review that systematically classifies the research and results of the application of natural language processing (NLP), deep learning (DL), and machine learning (ML) solutions for sentiment analysis in the education domain. In this article, we present the results of a systematic mapping study to structure the published information available. We used a stepwise PRISMA framework to guide the search process and searched for studies conducted between 2015 and 2020 in the electronic research databases of the scientific literature. We identified 92 relevant studies out of 612 that were initially found on the sentiment analysis of students’ feedback in learning platform environments. The mapping results showed that, despite the identified challenges, the field is rapidly growing, especially regarding the application of DL, which is the most recent trend. We identified various aspects that need to be considered in order to contribute to the maturity of research and development in the field. Among these aspects, we highlighted the need of having structured datasets, standardized solutions and increased focus on emotional expression and detection.

Urdu is still considered a low-resource language despite being ranked as the world's 10 th most spoken language with nearly 230 million speakers. The scarcity of benchmark datasets in lowresource languages has led researchers to utilize more ingenious techniques to curb the issue. One such option widely adopted is to use language translation services to replicate existing datasets from resourcerich languages such as English to low-resource languages, such as Urdu. For most natural language processing tasks, including polarity assessment, words translated via Google translator from one language to another often change the meaning. It results in a polarity shift causing the system's performance degradation, particularly for sentiment classification and emotion detection tasks. This study evaluates the effect of translation on the sentiment classification task from a resource-rich language to a low-resource language. It identifies and enlists words causing polarity shift into five distinct categories. It further finds the correlation between the language with similar roots. Our study shows 2-3 percentage points performance degradation due to polarity shift as a result of translation from resource-rich languages to low-resource languages.

The abundant dissemination of misinformation regarding coronavirus disease 2019 (COVID-19) presents another unprecedented issue to the world, along with the health crisis. Online social network (OSN) platforms intensify this problem by allowing their users to easily distort and fabricate the information and disseminate it farther and rapidly. In this paper, we study the impact of misinformation associated with a religious inflection on the psychology and behavior of the OSN users. The article presents a detailed study to understand the reaction of social media users when exposed to unverified content related to the Islamic community during the COVID-19 lockdown period in India. The analysis was carried out on Twitter users where the data were collected using three scraping packages, Tweepy, Selenium, and Beautiful Soup, to cover more users affected by this misinformation. A labeled dataset is prepared where each tweet is assigned one of the four reaction polarities, namely, E (endorse), D (deny), Q (question), and N (neutral). Analysis of collected data was carried out in five phases where we investigate the engagement of E, D, Q, and N users, tone of the tweets, and the consequence upon repeated exposure of such information. The evidence demonstrates that the circulation of such content during the pandemic and lockdown phase had made people more vulnerable in perceiving the unreliable tweets as fact. It was also observed that people absorbed the negativity of the online content, which induced a feeling of hatred, anger, distress, and fear among them. People with similar mindset form online groups and express their negative attitude to other groups based on their opinions, indicating the strong signals of social unrest and public tensions in society. The paper also presents a deep learning-based stance detection model as one of the automated mechanisms for tracking the news on Twitter as being potentially false. Stance classifier aims to predict the attitude of a tweet towards a news headline and thereby assists in determining the veracity of news by monitoring the distribution of different reactions of the users towards it. The proposed model, employing deep learning (convolutional neural network(CNN)) and sentence embedding (bidirectional encoder representations from transformers(BERT)) techniques, outperforms the existing systems. The performance is evaluated on the benchmark SemEval stance dataset. Furthermore, a newly annotated dataset is prepared and released with this study to help the research of this domain.

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