In this research, there are two main problems, namely: the service pattern of BMT Ar-Rahmah Rappang as the quality of the community's economic improvement and the level of economic change concerning Rappang in the financing of BMT Ar-Rahmah to assess the point of satisfaction of its customers. This research describes the pattern or form of service implemented by BMT Ar-Rahmah Rappang with the quality of improvement and economic change in the ummah; its purpose is to assess the point of customer satisfaction. In data collection, used library research methods and field research using interview observation techniques and documentation. The collected data were processed using the descriptive and inductive methods. The results showed that BMT Ar-Rahmah Rappang is a sharia microeconomic financial business institution that is trusted by the public. In an effort to maintain and maintain its existence in such a tight competition, BMT always tries to carry out its service functions properly through professional service patterns and Islamic ethics, with various forms of services including the provision of facilities and infrastructure, innovative financial products, and employee performance. So that customers are always satisfied, and its existence as an institution for economic empowerment of the people, especially the middle to the lower class, so that it grows and develops.

ABSTRAK CV. Caldera Nusantara merupakan perusahaan jasa maintenance building yangi berada di Sidoarjo Jawai Timur. Fungsi dari penelitiani ini adalah agar mengetahuii kualitas pelayanani yang telah idiberikan kepada tenaga kerja PT. Bayer Indonesia area Surabaya selama ini dan menemukan atribut atau item prioritas perbaikan untuk meningkatkan kualitas layanan CV. Caldera Nusantara. Metodei yang dipakai untuk analisa ini yaitu ,menggunakani Metode Servqual (Service, Quality) pada dimensi layanan dan. Dimensi pelayanan yang diberikan mencakup dimensi Tangibles (Bukti Langsung), Reliability (Kehandalan), Responsiveness (Daya Tanggap), Assurance (Jaminan), dan Empathy (Empati). Hasil yang didapat dalam penelitian ini diketahui bahwa kualitas pelayanan maintenance yang diberikan oleh CV. Caldera Nusantara masih belum memenuhi kepuasan tenaga kerja PT. Bayer Indonesia area Surabaya dikarenakan nilai kualitas layanan (Q) < 1. Dari hasil rata-rata nilai dimensi kualitas pelayanan didapatkan nilai gap bukti langsun/fisik -0,053, kehandalan -0,201, daya tanggap -0,064, asuransi/jaminan -0,031, dan kepedulian/empati 0. Pada hasil analisa Importance Performance Analisys dengan diagram kartesius, yang menjadi prioritas untuk perbaikan yaitu mengenai ketaatan saat bekerja kehadalan dalam pekerjaan lantai dan tembok serta kehandalan dalam pekerjaan atap dan palfon.ABSTRAK CV. Caldera Nusantara is a building maintenance service company located in Sidoarjo, East Java. The function of this research is to know the quality of service that has been provided to the workers of PT. Bayer Indonesia in the Surabaya area so far and found attributes or priority items for improvement to improve the quality of CV services. Nusantara Caldera. The method used for this analysis is using the Servqual (Service Quality) method on the service dimension and. The dimensions of the services provided include the dimensions of Tangibles (Direct Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Assurance), and Empathy (Empathy). The results obtained in this study note that the quality of maintenance services provided by CV. Caldera Nusantara still has not met the satisfaction of PT. Bayer Indonesia Surabaya area due to the value of service quality (Q) < 1. From the results of the average value of the service quality dimension, it is found that the Tangibles gap value  -0.053, Reliability  -0,201, Responsiveness  -0.064, Assurance  -0.031, and Empathy 0. In the results of the Importance Performance Analysis using a Cartesian diagram, the priority for improvement is regarding obedience when working, reliability in floor and wall work and reliability in roofing and ceiling work.

This research is aimed to describe user’s satisfaction regarding information system applied at SMKN 2 KEC GUGUAK. Appleying EUCS method and its effects on users’ satisfaction of integrated information system are analysed by contribution or determinan factors. By using Survey technique, this study was conducted to 434 users as the population. Respondents or sample were selected by propotional stratified random sampling as many 81 users. However, the study result have shown that content variable, accuracy, format, easy of use,  and timelineness are simultaneously affecting the users’ satisfaction variable and giving contribution significantly of 82,2 %. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of integrated information system as well.Keywords: End User Computing Satisfaction (EUCS), User Satisfaction, Integratet Information System.

The purpose of this study was to analyze research (tangible, reliability, responsiveness, assurance and emphy) on service quality, using the Innovative Internal Service Quality Model (IISQ). The research method used is a quantitative descriptive method using multiple linear regression analysis. The results showed tangible and tangible evidence of the quality of partial services. While the variable reliability, responsiveness, assurance, empathy affect positively on the quality of service is not significant. This means that businesses that involve activities / products actually produce quality services. While other activities are only as a support for improving the quality of service. The responsiveness variable has a dominant influence on service quality, but it is not significant. This shows how the implementation of activities and service providers have a great response to the quality of service, meaning that port service providers are very responsive to the needs of port service users, so satisfied users will get help for those needs.

This research is a development research (R&D) with the aim of knowing the level of need and the level of feasibility and practicality of online teaching materials on accounting subjects with the subject of recording expenses and income. The population of this research is class X majoring in Institutional Financial Accounting as many as 120 students with a sample of 40 students of SMK Negeri 2 Sidenreng Rappang with non-probability sampling technique by purposive sampling. Online teaching materials were developed with the validation process of media and material experts, then teacher and student responses with questionnaire instruments, and limited trials. The expert validity instrument was used to measure the validity test, while the questionnaire was used to test the practicality of product assessment using a Likert scale. The data obtained from the validators and respondents were then analyzed using a descriptive percentage technique. The results of the assessment by the validator with an average value of 94.25% illustrates that the online teaching materials developed are declared very feasible. The percentage of practicality by the subject teacher is 96% and the response from students is 96.25%. Based on these results, a conclusion was drawn that online teaching materials on accounting subjects with the subject of recording expenses and income used by class X students of SMK Negeri 2 Pancarijang with the 4D development model met the criteria, namely very feasible and very practical to use in the process of teaching and learning activities systematically on line.