Purpose Research support services (RSS) is an emerging and popular area in university libraries, whose increasing importance has been well documented since the early 2010s. This study aims to identify the status of RSS provided in the university libraries of Pakistan and to compare the results with relevant international studies. The research also reports on the perception of librarians regarding the application of RSS in Pakistani university libraries. Design/methodology/approach A quantitative survey was conducted of the chief librarians/head librarians working in the 175 university libraries of Pakistan. A structured questionnaire was designed and pre-tested with national and international research experts, faculty members and library professionals. SPSS was used to calculate descriptive statistics. Results of the study were compared with previous literature from an international perspective. Findings Results of the study indicated that most of the university libraries are providing basic RSS and that they have good collections of both general and subject-specific works to meet the needs of researchers. Most respondents not only were interested in providing RSS but also emphasized that libraries should upgrade their collection to meet researchers’ requirements. However, results of the study also indicated that there was noticeably less support for both the more advanced and newer research support services. Practical implications Because the delivery of RSS enables libraries to help meet a university’s strategic research goals, the findings will be of interest to university library and information science executives, policymakers and administration. The suggested recommendations highlight those service areas which are most in need of improvement. Originality/value This research provides an updated perspective on the delivery of research support services by university libraries in Pakistan.