Penelitian ini dilakukan dengan tujuan menganalisis kinerja Sistem Informasi Elektonik Kinerja ASN (SI-EKA) yang ada pada Kementerian Agama Kota Pekanbaru. Dalam penggunaan SI-EKA terdapat masalah terkait akses sistem dikarenakan masalah jaringan, server, dan maintenance, selain itu untuk penanganan masalah membutuhkan waktu yang lama karena harus dilaporkan kepada pihak pusat terlebih dahulu. Menjawab permasalahan pengelolaan masalah digunakan kerangka kerja COBIT 5 dengan fokus pada proses DSS03 Manage Problems. Analisis Process Capability Model (PCM) digunakan dalam penelitian ini dengan penilaian Process Assessment Model (PAM). Pengumpulan data dilakukan dengan observasi, wawancara, dan kuesioner yang dibagikan kepada responden berdasarkan pemetaan peran RACI Chart. Hasil akhir penelitian diketahui bahwa proses pengelolaan masalah sudah dilaksanakan namun masih ada beberapa kelemahan dan belum mencapai tujuan proses sehingga  diberikan rekomendasi yang sesuai dengan kondisi dan temuan yang ada. Tingkat kapabilitas proses berada pada level 1 (Performed Process) dengan nilai kapabilitas 0.9 dan  status Largery Achieved (L).

This researcher aims to find the DISPERSIP website in terms of usability using Website Usability Evaluation (WEBUSE) to determine which parts need to be improved. The Kampar Regency Library and Archives Service have implemented one of the online-based library services with the implementation of a website in the library and archives section of Kampar Regency. The aim is that governance relationships involving the Government, the private sector and the community can be created to be more effective, efficient, productive and responsive. In its application, problems arise, such as incompatibility of menu names, no back button, colour differences, and inactive links and errors—an unprecedented evaluation of the website's usability. The WEBUSE method determines the usability level of a website based on the user's perspective. Data collection was carried out using a questionnaire distributed to all active members of the library with a definite website with a total of 100 respondents based on the slovin formula. Based on the results of the usability evaluation, the DISPERSIP website got a good usability level for the four categories of usability in the WEBUSE method, namely Content, Organization and Readability with a value of 0.70, Navigation and Links with a value of 0.69, User Interface Design with a value of 0.70 and Performance and Effectiveness got a score of 0.60. Overall the DISPERSIP website has good usability with a value of 0.67, and there are eight recommendations for usability improvements based on the problem.

Budaya organisasi merupakan suatu kebiasaan-kebiasaan yang terjadi dalam tatanan organisasi yang mewakili norma-norma perilaku yang diikuti oleh para anggota organisasi. Dinas Perpustakaan dan Kearsipan Kota Pekanbaru telah menerapkan sistem Informasi Integrated Library System (INLISLite). INLISLite telah digunakan sejak tahun 2015, namun masih terdapat beberapa masalah seperti cenderung mendaftar member langsung ke petugas, cenderung tidak memakai OPAC, petugas tidak cepat tanggap, informasi OPAC tidak lengkap, tidak tersedia koleksi yang dibutuhkan, loker penyimpanan barang tidak terkunci. Metode yang digunakan OCAI dan LIBQUAL+TM model. OCAI terbagi dalam empat tipe budaya organisasi yaitu clan, adhocracy, market, dan hierarchy. LIBQUAL+TM model memiliki empat konstruk yaitu service affect, library as place, personal control dan information access. Tujuan penelitian ini untuk mengetahui pengaruh budaya organisasi terhadap kualitas layanan INLISLite. Sampel yang digunakan sebanyak 97 responden yang merupakan anggota (member) perpustakaan. Pengolahan data menggunakan Microsoft Excel dan SEM-PLS. Hasil penelitian ini adalah budaya dominan yang berjalan saat ini yaitu hierarchy dengan nilai 0,954. Hierarchy merupakan budaya yang sesuai standar peraturan dan prosedur, struktur kerja yang jelas. Pengaruh budaya organisasi terhadap kualitas layanan INLISLite adalah tidak berpengaruh dengan nilai 0,596, dengan tingkat pengaruh nilai harus mencapai (1,96) sehingga hal ini menunjukkan bahwa budaya organisasi tidak mempunyai pengaruh terhadap kualitas layanan INLISLite. Oleh karena itu budaya tersebut tidak meningkatkan kualitas layanan INLISLite.Kata Kunci: Integrated Library System, Kualitas Layanan, LIBQUAL+TM, OCAI, SEM-PLS.

Information Technology (IT) is a tool that plays an important role in helping improve the effectiveness and efficiency of a company's or organization's business processes. The Kampar Regency Library and Archives Service uses the Integrated Library System (INLIS) Lite to support operational, management, and decision-making functions in the library. However, the use of INLIS Lite has not been fully utilized properly, for this reason it is necessary to carry out an IT governance audit. The audit process aims to determine the extent of IT performance, human resources, and the level of IT maturity in the library. This study uses Control Objective for Information and Related Technology (COBIT) 2019 and Information Technology Infrastructure Library (ITIL) 4 to conduct audits. With the findings of the audit results obtained eight process domains, namely APO02 and APO012 domains are at level 1 (Performed) in the Largely Achieved category, APO09 and BAI08 domains are at level 2 (Managed) in the Largely Achieved category, domains APO013, BAI05 and MEA01 are in the Largely Achieved, and the APO07 domain is at level 4 (Predictable) and in the Fully Achieved category. In addition to the audit, an assessment of the capability level was also carried out using the Servqual Model and Importance Performance Analysis with the results of obtaining 2 criteria in quadrant A, 1 criterion in quadrant B, 2 criteria in quadrant C and 3 criteria in quadrant D. This study also provides recommendations for improvement using SWOT model approach refers to ITIL 4.

This research aims to design a website-based geographic information system (WebGIS) for mapping privately owned Islamic higher education in the region of Riau and Riau Islands. The phenomena underlying the research is WebGIS has been used to easily inform community about privately-owned Islamic higher education (PTAIS)’ in the region of both Riau Province and Riau Islands Province, Indonesia. KOPERTAIS region XII is the coordinator for the private Islamic colleges. KOPERTAIS is the governing, supervisory institutions, and construction of the PTAIS. WebGIS is designed using the method of Object Oriented Analysis Design (OOAD) tools and Unified Modelling Language (UML). The systems development model is Prototyping. Engineering testing system using the technique Unit Acceptance Testing (UAT). The results of this research is a map of geographic information system of Islamic higher-education in the region of both Riau Province and Riau Islands Province. This system can help prospecting candidates know the information and spread of location of the Islamic higher-education in the region.