The proliferation of mobile payment applications in recent years has decoupled the physical act of paying from the consumption experience. Prior research suggests that this decreases the psychological sense of loss or ‘pain’ that consumers feel when making a purchase with more direct payment types (such as cash) and leads them to spend more money. To help address this issue, the present research explores, designs, and tests haptic vibration feedback configurations aimed at restoring the ‘pain’ of paying with cashless payment options (i.e., online and mobile payment). Counter-intuitively, the present research finds that lower- (vs. higher-) intensity vibration feedback reduces participants’ reported willingness-to-spend when compared to a control group that does not receive any vibration feedback. This work is one of the first to explore the role of haptic vibration feedback in nudging consumers to reduce their spending when using cashless payment methods.

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This paper presents the development of an inexpensive haptic glove enabling people with visual impairments to picture and interact with basic algebra graphs through multiple points of interaction on touchscreens. The glove sends vibrations to each finger representing a direction which the user must follow to reach a graph on a grid. Through repeated movement, a person will reach, trace, and visualize the graph. Evaluations by thirteen students with visual impairments indicated that visualizing a graph, using multiple points of interaction with haptic feedback, is much faster than single-point-interaction with audio feedback.

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