No abstract

This exploratory research study looked into the younger population of Brunei Darussalam in terms of the feasibility of eWallets. By utilizing the unified theory of acceptance and use of technology (UTAUT) model established by Venkatesh et al., this research hoped to assess the country's technological readiness and the level of acceptance of eWallet adoption in a future of an e-Payment economy for the purpose of to improve the efficiency of financial institutions as well as for the provision of new services for the convenience of the customers. The study found that none of the main four constructs of the UTAUT model to be predictors of behavioral intention but rather, attitude towards using technology and anxiety. This may be as a result of the younger populace being in constant interaction with various types of technology, paired with the rising internet connectivity which led to the minimal impact of a new technology, in this case, eWallets.

This article addresses the challenges faced by the telecommunication industry in Brunei Darussalam posed by the evolution of smartphones and the rapid growth of the Internet over the years, particularly, the changes in general user usage pattern, as well as examining the measures undertaken by these companies to address these challenges. Online questionnaires were distributed to the general public for the purpose of collecting the pattern of phone usage both presently and a decade ago. The findings indicated that there was a shift in the overall user preference of communicating via mobile phones, where, in this day and age, most prefer to communicate through the internet as opposed to a decade ago where consumers were more partial to communicating via traditional SMS and calls. This shift resulted in high demand for mobile internet data by the consumers, hence, creating a huge hindrance towards the revenue streams of the telecommunication companies. This pressure called for a restructuring in the telecommunication companies to accommodate this growing trend of high Internet usage.