Properly implemented, e-government enables improved government efficiency and greater engagement with citizens. The State of Qatar has implemented many e-government initiatives but little has been done to investigate their progress. This study aims to bridge the knowledge gap by shedding the light on a specific e-government initiative: the Baladiya application system, the electronic service for municipalities. It uses qualitative data from semi-structured interviews conducted with the director of customer service in each of the municipalities in Qatar. An inductive approach allowed findings to emerge. E-government provides a broad array of services to local users however three main aspects remain problematic. First, the high quantity but low quality of information received from users via e-government hinders the customer relations. Second, while services are readily available, e-government channels are not widely adopted. Finally, the complex process for service delivery contributes to create a relatively opaque user experience.

One of the largest recent private-sector investments and the first airport private-sector concession in the Maghreb is Enfidha Airport, a key factor in the success of the Tunisian Government's publicprivate partnership (PPP) strategy. However, since Tunisia's Jasmine Revolution, political and social turmoil is sweeping the country and worsening the economic indicators. This article aims to assess this PPP infrastructure, allowing us to determine if it is profitable in the long term and contributes therefore to the economic growth. The case study reveals the key role of the economic, social, and political environment in Tunisia, the dawn of the Arab Spring.

Purpose The purpose of this paper is to analyze citizens’ and expatriates’ satisfaction with public service delivery in Qatar, one of the world’s highest per capita incomes countries. Design/methodology/approach The author uses a 2017 survey conducted in Qatar among both Qatari and expatriates’ respondents. The scientifically grounded sample consisted of 1,356 respondents, who were 18 years of age and older. The data were collected through a face-to-face survey. The focus was on citizen satisfaction with basic public services such as education, health, roads and infrastructure, water and electricity and government services. The author uses logit and regression analysis to estimate the determinants of satisfaction. Findings Expatriates hold more positive feelings about local public services than citizens. The highest levels of satisfaction are with government offices and the lowest levels of satisfaction are with independent schools. The dispersion by municipality is less significant as there is no municipality where citizens and expatriates are totally satisfied with all the public services provided. Research limitations/implications Qatar has one of the fastest population growth and highest migrant population which makes the question of the satisfaction with public services unique. And, since the blockade on Qatar in May 2017 and the environment of economic restriction, the issue becomes even more critical. Originality/value Until now, there have been no empirical studies published analyzing the level of satisfaction with public services in Qatar for citizens and for expatriates.

Cet article présente une méthodologie effective pour l’identification des zones à risques, en prenant comme cas d’étude l’oued Mekerra. Celui-ci a provoqué une dizaine d’inondations depuis 1980. L’insuffisance des mesures de terrain ou leur manque de fiabilité a nécessité de mettre au point une méthode de travail qui pourrait être adaptée à d’autres bassins versants. Cette méthode propose une modélisation hydrologique déterministe pour la définition de la crue de projet et une modélisation hydraulique pour l’étude du comportement de la crue. Cela a permis de cartographier les zones inondables de la ville de Sidi Bel-Abbès située sur la partie aval du bassin versant. La tache inondable obtenue a été validée en comparaison avec celle obtenue par la méthode hydrogéomorphologique et des enquêtes de terrain. Les solutions empiriques adoptées durant cette étude sont parvenues à un taux de validation d’environ 85 %. Ces solutions peuvent servir d’outils d’aide à la décision et être adaptées à d’autres bassins versants se trouvant dans le même contexte.

How to explain a negative relation between satisfaction with life and satisfaction about public service delivery? In Qatar, non-citizens are much more positive about public service delivery than citizens, but citizens are more satisfied about life in general than non-citizens. This article assesses the level of satisfaction with public services and life satisfaction in Qatar for citizens and non-citizens and empirically investigates the associated factors. Dissatisfaction with basic public services, such as health, education, transport, electricity and other types of government services, grew in many MENA countries in the years prior to the Arab Spring. In these countries, life satisfaction was very low, and people in Egypt, Jordan, Libya, Morocco, Tunisia and Yemen were among the least happy people in the world. Living in Qatar, a country with one of the world’s highest per capita incomes, does not secure life satisfaction, as the relation between income and life satisfaction is more complex than it seems. Qatar has a high rate of population growth and a high migrant population.