Purpose This study aimed to determine the effect of role conflict and role ambiguity on job satisfaction, self-efficacy and nurses’ adaptability and improvement in service quality by analysis of quality function deployment. Design/methodology/approach This study used a cross-sectional study design. The research sample of 115 nurses and 299 patients was obtained through the use of probability sampling techniques. Data were statistically analyzed using Spearman’s test to see the correlation between independent and dependent variables. Kruskal–Wallis and one-way ANOVA were used to see the differences and quality function deployment analysis was conducted to improve service quality. Findings The study concluded there is influence of role conflict and role ambiguity on job satisfaction, self-efficacy and nurses’ adaptability. There are differences in role ambiguity in the inpatient unit, critical room and the emergency room. Practical implications The quality of service in the hospital can be improved by evaluating the behavior of nurses on the quality of service perceived by the patient. In addition, the necessary improvement of discipline and commitment between physicians and nurses in improving the quality of services at the hospital. Originality/value With this measure, the management of nursing at the hospital can translate patient’s needs into specific plans to produce products and services that bring together the needs of the patient to service quality.

The positive relationship between unique resources and sustainable competitiveness of the company has been well understood and applies to almost all businesses. However, little is known about the specific effects of the uniqueness of resources and business strategies in this relationship. Using resource-based view (RBV), Porter's five-factor theory, and game theory, as well as imitation theory between companies, this study explains how the influence of company-specific resources and the uniqueness of the company's strategy as a sustainable competitive advantage affect performance. Analysis of data collected from surveys on 101 mining companies in Indonesia shows companies with distinctive resources are able to produce unique business strategies and insofar as they cannot be replicated, companies can enjoy sustainable competitive advantage. This implies that mining companies need to avoid their resources and business strategies to be imitated by their competitors if the company still wants to maintain competitive advantage and performance.

AbstrakKegiatan Pemeriksaan kesehatan pada tenaga kerja masih menjadi kendala dalam penerapannya karna tidak dilakukanya pemeriksaan kesehatan awal dan kesehatan khusus pada tenaga kerja. Berdasarkan permasalahan tersebut maka penelitian ini bertujuan Permenakertrans No. 02 tahun 1980 tentang pemeriksaan kesehatan dan Penyeleggaraan keseselamatan kerja. Metode penelitian yang digunakan adalah pendekatan kualitatif yang menggambarkan serta mengamati secara mendalam tentang evaluasi penerapan pemeriksaan kesehatan tenaga kerja di Balai Besar Pengembangan Keselamatan Dan Kesehatan Kerja. Sumber data yang dianalisis adalah hasil wawancara, Pengamatan langsung pada Bidang Pelayanan, Bidang Umum Tenaga Kerja serta telaah dokumen di Balai Besar Pengembangan Keselamatan Dan Kesehatan Kerja makassar. Hasil Penelitian menunjukkan bahwa penerapan pemeriksaan kesehatan pada tenaga kerja pada perusahaan masih belum efektif karena belum diterapkan pemeriksaan kesehatan awal dan khusus, rekomendasi yang ditawarkan peneliti kepada BBPK3 untuk merevisi atau amandemen undang-undang no.1 tahun 1970 tentang keselamatan kerja dan penerapan ISO 15189 tentang akreditasi laboratorium klinik Agar perusahaan dapat menerapkan Pemeriksaan Kesehatan kerja Awal,berkala dan khusus, supaya Pemeriksaaan Kesehatan Tenaga Kerja semakin sempurna guna meningkatkan efisiensi dan pencapaian tingkat kinerja tenaga kerja lebih tinggi. AbstractHealth inspection activities on the workforce is still a challenge in its application because no initial health checks and special health checks on the workforce. Based on these considerations, this study aims to evaluate the application of labor inspection in the Center for Occupational Safety and Health Development, in accordance with Minister of Manpower and Transmigration No. 02 of 1980 concerning health checks and work safety management. The research method used was qualitative

This article, proposing Quality Function Deployment (QFD) as a product and service design technique, can be used to make decisions. Implementation of the process is done by conceptualizing problems, collecting data, and analyzing and reporting results. In this process, the required product innovation as well as the needs of the employees, as internal organizational clients, are determined. These results are then used to design KPIs that relate to consumer perspectives as well as internal perspectives. This framework is manifested in a diagram called the House of Quality (HOQ). Nevertheless, as a tool developed from practical level, little theoretical and empirical reviews attempt to provide sufficient information to assure the benefits of QFD in the transport context. Therefore, we review the theoretical foundations that can be used to support QFD and present a number of empirical findings from the literature that can be used to evaluate the feasibility of QFD in the selection of modes of transport. Because it is a practical tool, QFD is rarely discussed through theoretical approach. QFD has no theoretical basis at all. However, it is important to support QFD from the relevant theoretical aspects to explain how this system can work in promoting the improvement of product and service quality.

Abstrak Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan kesehatan di Instalasi Radiologi Rumah Sakit Umum Daerah (RSUD) Syekh Yusuf Kabupaten Gowa. Adapun model berfikir yang digunakan dalam penelitian ini adalah kualitas pelayanan kesehatan melalui lima dimensi yaitu kehandalan, daya tanggap, jaminan, empati dan bukti fisik. Metode penelitian yang digunakan adalah penelitian kuantitatif deskriptif. Teknik pengumpulan data dengan cara penyebaran angket, wawancara, observasi, telaah dokumen dengan informan sebanyak 92 dua orang pasien, satu orang petugas loket, tiga orang radiografer dan satu orang dokter ahli radiologi. Hasil penelitian menunjukkan bahwa kualitas pelayanan kesehatan di Instalasi Radiologi RSUD Syekh Yusuf Kabupaten Gowa  diukur dari kelima dimensi yaitu realibility (keandalan) dengan jumlah rata-rata 4,6 responsiveness (daya tanggap) dengan capaian rata-rata 4,52, assurance (jaminan) dengan capaian jumlah rata-rata 4,53, empathy (empati) dengan jumlah rata-tata 4,43, tangibles (bukti fisik) dengan jumlah capaian rata-rata 4,65, dan secara keseluruhan kualitas pelayanan kesehatan di instalsi Radiologi dapat dikatakan sudah berkualitas. Oleh karena itu diharapkan kepada pihak rumah sakit dan seluruh staf Radiologi RSUD Syekh Yusuf Gowa agar kualitas pelayanan lebih di tingkatkan lagi.