Chatbot is an application that is designed to help humans communicate with machines. NLP and API.AI are some of the components that are crucial in making chatbot as they help chatbot in performing chatting operations. Chatbot could be implemented in many aspects of life such as education, social media platforms, games, even in business. Business has always been an important part of human life and it is irreplaceable. As the era evolves, the business industry is also getting modernized and automated which resulted in implementing the latest technology into the industry like chatbot. In the context of the business industry, chatbot can be used as an assistant that will help dealing with the customer service section as well as giving the latest information about the business. This study aims to determine how the chatbot gives impact to the business as well as the owners, what kind of features that the chatbot needs, and how the chatbot should be developed so that it will be compatible in the business environment. The research was conducted using two methods which are literature review and survey: questionnaire. The result of the research conducted are the impacts that the owner gets by using chatbot in their business, a set of features that are relevant in developing chatbot and recommendation for further implementation.