In Mumbai, new forms of cooperation between local government and citizens seek to improve local representation and the quality of services. This paper examines which residents are represented or excluded in these arrangements, the mandates and processes by which the arrangements are negotiated and the outcomes. Local representation through elected councillors is compared with that through voluntary neighbourhood groups (Advanced Locality Management groups, or ALMs), which work with the executive wing of local government. ALMs, involving middle-class groups, work on environmental, security and upgrading issues. They are expanding their claim to both political and public space, often excluding "unwanted" people. Elected councillors are channels mainly for lowincome groups, addressing issues relevant to municipal services but also responding to personal grievances and concerns. Confl ict between political representatives and their parties and ALMs is not unusual. Both of these "negotiated spaces" give citizens some way of holding government to account, although middle-class citizens are fi nding greater scope for action.

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