Background: Job Training activities or Field Work Practices (PKL) are one of the requirements that must be carried out by students of the Business Administration Study Program, Department of Commercial Administration, Politeknik Negeri Jakarta. This obligation is carried out by students after they graduate from semester 5. Aim: The purpose of this study is to determine the company's response to the competence of students of  the Department of Commercial Administration, Politeknik Negeri Jakarta when implementing PKL and company expectations for the major. Method: The research design used in this study was descriptive qualitative. Data collection was applied retrospectively from the provided. The research was conducted in a company collaborating with the Business Administration Study Program, Department of Commercial Administration, Politeknik Negeri Jakarta and was a place for students to conduct PKL for the period of February to April 2017. The sample was selected using a simple random sampling technique with a minimum number of samples taken from each class of 13 students based on the Slovin formula. Findings: The ability of students to adapt to the environment in a very special category.  Student initiative and creativity towards the corporate environment in a very special category. Students communication skills were categorized as very special. Potential student attitudes appear in the very special category. Skills in carrying out tasks include conformity with instructions, quality of work results, punctuality and problem-solving ability are very special categories. The discipline and independence of the community towards the company environment in the category was very special.

Abstrak      Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan pada fasilitas dan petugas Commuter Line Ticket Vending Machine (C-VIM) terhadap kepuasan konsumen PT KAI Commuter Jabodetabek di Stasiun Pondok Cina. Pengumpulan data dilakukan dengan menggunakan kuesioner yang dibagikan kepada 100 responden. Metode penelitian yang digunakan dalam penelitian ini yaitu penelitian survei yang merupakan salah satu bagian dari pendekatan penelitian kuantitatif. Teknik analisis data yang digunakan pada penelitian ini yaitu teknik statistik inferensial parametris. Hasil analisis data yang diperoleh adalah kualitas pelayanan pada fasilitas dan petugas Commuter Line Ticket Vending Machine (C-VIM) berpengaruh  positif dan signifikan terhadap kepuasan konsumen PT KAI Commuter Jabodetabek di Stasiun Pondok Cina. Kata Kunci: Kualitas Pelayanan, Kepuasan Konsumen, Commuter Line Ticket Vending Machine    (C-VIM). Abstract      The purpose of this research is to determine the influence of service quality on facilities and service personnels of Commuter Line Ticket Vending Machine (C-VIM) toward customer satisfaction of PT KAI Commuter Jabodetabek at Pondok Cina Station. The data collection technique in this research is questionnaire for 100 respondents. The method of research is used in this research is survey method which is one part of the quantitative research approach. The data analysis technique is parametric inferential statistic. The result of the research shows that the service quality on facilities and service personnels of Commuter Line Ticket Vending Machine (C-VIM) has positive and significant influence toward customer satisfaction of PT KAI Commuter Jabodetabek at Pondok Cina Station.  Keywords: Service Quality, Customer Satisfaction, Commuter Line Ticket Vending Machine (C-VIM).

ABSTRACT The quality of human resources is the key point to support the performance of lecturer in order to do their duty activity to educate students. When we talk human resources, we talk about professionalism. The professionalism must be done by lecturer by developing and up grading their knowledge, skill and competency. State Polytechnic of Jakarta as professional education centre really support development human resources to fulfill industry need. The skill of lecturers must be improved, because it is related to their performance in society life. In order to increase the quality, skill and competency, the lecturers in Business Administration Department do some consistency, such as: teaching the same subject, making research, attending seminar and writing and up dating work book adjust to industry need and improving syllabus. The research show, most of the lecturers in business administration major, 88, 9 % really professional because they are active to do and to take a part in scientific forum. 99 % lecturers has good personality, because they can deal with many people, able to receive constructive criticism delivered by the colleagues and ca, work in team, and finally, the rest of it, 11 % lecturers not professional, because some barriers, such as: less cooperation, communication and there is no motivation Key word : professionalism. Interpersonal relationship and career development