Assessing and facilitating warehouse safety AbstractPurpose -The purpose of this paper is to investigate how warehouse safety can be assessed and facilitated.Methodology -Through a literature study, we build a theoretical framework to provide insights in how safety in Logistics Service Providers (LSPs) can be assessed and facilitated. We perform a case study at a large Dutch LSP using interviews and questionnaires to determine the relevance of the subdimensions to assess warehouse safety. Findings -Using literature, we identify people, procedures and technology related sub-dimensions of safety culture and safety behavior and factors that may affect how safety culture translates to safety behavior. Using a case study our findings indicate which sub-dimensions and influencing factors LSP employees find important and why. We found differences in the importance assigned to safety, which may point to the existence of sub-cultures across warehouses. Research limitations/implications -This paper contributes to the limited existing warehouse safety literature in which the factors that influence safety are not well explored. Although the case study investigates one LSP and as such does not generalize across LSPs, it provides valuable insights in important aspects of safety and how they can be influenced. Practical implications -This paper offers safety managers insights in how to assess and facilitate safety within their warehouses. Originality -Although warehouse safety is important, there is scarce academic research that explores this issue.

Purpose The purpose of this paper is to develop propositions explaining the influence of individual goals and social preferences on human decision making in transport planning. The aim is to understand which individual goals and social preferences planners pursue and how these influence planners’ decisions. Design/methodology/approach Propositions are developed based on investigation of decision making of transport planners in a Dutch logistics service provider using multiple data collection methods. Findings The study shows how decision making of transport planners is motivated by individual goals as well as social preferences for reciprocity and group identity. Research limitations/implications Further research including transaction data analysis is needed to triangulate findings and to strengthen conclusions. Propositions are developed to be tested in future research. Practical implications Results suggest that efforts to guide planners in their decision making should go beyond traditional (monetary) incentives and consider their individual goals and social preferences. Moreover, this study provides insight into why transport planners deviate from desired behaviour. Originality/value While individual decision making plays an essential role in operational planning, the factors influencing how individuals make operational planning decisions are not fully understood.

Uncertainty on the supply side is a common issue planners face. How do decisionmakers incorporate inventory uncertainty when placing orders? We investigate ordering decisions under two forms of uncertainty regarding total inventory available to satisfy demand: supply uncertainty (SU; unreliability in incoming shipments) and inventory record inaccuracy (IRI; internal inefficiencies leading to a discrepancy between physical and recorded inventories). The experimental results reveal behavioral regularities in ordering decisions under both forms of total inventory uncertainty. We find that subjects overstock in settings with low profit margins, and overstocking is more pronounced under IRI than under SU. This overstocking under low profit margins is similar to observed ordering decisions under demand uncertainty. In these settings, subjects show a stronger shortage aversion under IRI (which is internal uncertainty) than under SU (which is external uncertainty). Furthermore, we find that subjects chase past realizations of supply/on-hand inventory, although the effect depends on the uncertainty type. Although SU and IRI are, in practice, often simultaneously present, their causes are different. By providing insight into the relative effect of the types of uncertainty on the quality of inventory replenishment decisions, this study highlights the importance of reducing SU and IRI for products with low profit margins.

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