Process mining has proved to be a valuable technique for extracting process knowledge from data within information systems. Much work has been conducted in applying process mining to domains such as logistics, banking, transportation and many areas of the government, including healthcare. Frail elderly people who have an increased risk of adverse outcomes are amongst the main users of healthcare services and understanding healthcare processes for the frail elderly is challenging because of their diverse and complex needs combined with an often high number of co-morbidities. This paper aims to provide an overview of work applying process mining techniques to improving the care of frail elderly people. We conducted a literature search using broad criteria to identify 1,047 potential papers followed by a review of titles, abstract and content which identified eight papers where process mining techniques have been successfully applied to the care of frail elderly people. Our review shows that, to date, there has been limited application of process mining to support this important segment of the population. We summarise the results based on five themes that emerged: types of source data and process; geographical location; analysis methodology; medical domain; and challenges. Our paper concludes with a discussion on the issues and opportunities for process mining to improve the care pathways for frail elderly people.

WhatsApp has become a major necessity in modern communication both individually and as a group. During an unprecedented time like COVID-19 pandemic, it increased the utilization of social media among society and has developed new norms among its users, especially grandparents. This study emphasises the various real-life activities undertaken by grandparents in social media and detailed research regarding the various WhatsApp administrators in a group chat. A qualitative research approach consisting of in-depth interviews have been carried out among family members in order to gather all the information-involving informants. In addition, it aims to gain a broader perspective of the informants' view regarding their grandparents becoming the administrator of a family WhatsApp group. Results of this study revealed that family relationships became strengthened between grandparents and other family members, especially with their grandchildren. Secondly, grandparents started being obsessed with WhatsApp, they are keen to learn more and are even able to keep up with the latest technology. Finally, the topics discussed in the family WhatsApp group covers current issues such as politics, religious advice, and sometimes entertainment. Generally, this study is expected to contribute to the communication studies and social media field, specifically understanding the use of social media between two different generations that are keen to keep up to date with the current technology especially during the unprecedented time. Keywords: WhatsApp, grandparents, pandemic, new norms, social media.

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