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Data mengenai pengetahuan, sikap dan pengesanan kenaikan ST Miokardial Akut (STEMI) pada elektrokardiografi di kalangan paramedik pra-hospital di Malaysia masih kekurangan. Ia adalah penting untuk mendapatkan maklumat ini sebagai prasyarat dalam memulakan trombolisis pra-hospital. Kajian deskriptif ini dijalankan dari Mei 2016 hingga November 2017 ke atas paramedik dari Pusat Perubatan UKM (UKMMC) dan Hospital Kuala Lumpur (HKL) untuk menilai tahap pengetahuan mengenai terapi trombolitik pra-hospital dan pengesanan STEMI pada ECG. Seratus enam soal selidik telah dijawab dan dianalisa. Lebih daripada 60% calon masih tidak dapat mengesan perubahan STEMI ECG dan kekurangan keyakinan dalam mengendalikan dan menjalankan rawatan thrombolytic pada tahap pra-hospital. Hanya 20.8% calon berjaya mengesan lebih daripada 8/10 STEMI pada ECG dengan betul. Kurang daripada 40% calon mencapai lebih daripada 80% markah dalam menjawab soalan mengenai STEMI dan rawatan. Disimpulkan bahawa prestasi keseluruhan dan pengetahuan tentang paramedik mengenai terapi trombolitik pra-hospital pada umumnya kurang baik. Latihan lanjut perlu dilakukan sebelum melaksanakan rawatan trombolitik pra-hospital di Malaysia.

English proficiency is necessary for workplace communication. Working remotely during the Covid-19 pandemic means employees require more than good technical skills. They also require language skills for effective communication. The level of English proficiency may not meet the benchmarks established by the employers to be considered sufficient for effective workplace communication, thus, the objective of this paper is to explore English language needs among employees working in the services sector in Malaysia. To obtain this data, participants working in 12 areas of the services sector filled in a needs analysis questionnaire. Descriptive statistics (SPSS version 26) analysed the language skills that were most important to employees which were categorized under three main constructs namely, 'necessities', 'lacks' and 'wants.' Overall findings revealed that the two major language skills employees perceived they needed to improve on the most were speaking and reading. From the results, it is proposed that future researches sample a larger number of participants and apply a mixed method approach for a more in-depth study. Furthermore, the findings have implications for curriculum developers, subject specialists, educators and the services sector.