Purpose Risk management is an emerging research area in tourism and hospitality. This paper classifies hotels based on grid (control) and group (inter dependencies) structure given by the cultural theory of risk. This paper aims to understand whether hotels grouped as per grid group structure differ on risk coping strategies such as mitigation, absorption and transfer for various hospitality risks. Design/methodology/approach Primary data are collected from 112 senior managers of luxury hotels using structured questionnaire aimed to capture the grid group aspect and risk management practices. Using factor scores, hotels are grouped. One-way analysis of variance is performed on these data to ascertain whether risk management practices of various types of hotels differ. Findings Results provide new insights into hotels grid group aspect and risk-related behaviour, revealing that hotels significantly differ on risk coping and confirming that the structure of hotel – the grid and group – does impact its risk management practices. Research limitations/implications The study adds to the extant literature. For the first time, the grid group structure of hotel is proposed to impact the risk coping. Second, the risk perception study is conducted at firm level and not at individual level as done in past. Third, the paper looks at all three risk management practices and not in isolation, thus taking the risk research dialogue further. The study has not considered non-luxury hotels. Second limitation is a small sample of 112 hotels. Practical implications The study opens up a new perspective on hotel risk management. The researchers will benefit from the newer, theoretical understanding of firm-level complex structure of risk. The hotels risk professionals can benefit from understanding grid group structure and risk coping practices. Originality/value The novel approach of grid group classification of hotels is developed. Risk management practices are studied across hotel types for various risks. Study enhances the understanding of risk and grid group structure with regard to managing hospitality risk.

No abstract

This paper aims to simulate the stages of the Tourism Area Life Cycle (TALC) in Goa, India, based on the number of tourist arrivals and tests whether the stages correspond with the stages of TALC as predicted in the theory. The graphs are plotted for total, foreign, and domestic tourists from 1962-2018. A compliance assessment of the indicators with the TALC stages is also done to ascertain the extent of development. The leading indicators of the exploration, stagnation, and decline stages are identified. The lagging indicator shows sluggish tourism planning initiatives. It is observed that the TALC differs for domestic and foreign tourists' arrivals. The study provides an important historical perspective on the pattern of growth of tourism in Goa. The pattern can further be employed as a basis to guide the process of strategy formulation.

Purpose An essential requirement for tourism planning and policymaking is to review past strategies. The development of future roadmaps depends on a robust strategy validation process. The research analyses the technology strategies in Goa from 1962–2017 and highlights the impact of technology on tourism in Goa. Design/methodology/approach The paper presents a unique methodology that integrates tourism area life cycle (TALC) and Mintzberg’s strategy analysis framework to evaluate strategies at a tourism destination. Findings The findings show that most technological advancements have taken place during the period 1989–2008. Both deliberate and emergent strategies were identified. Development of technology altered the type of tourism practiced in Goa. The use of internet facilitated the growth of tourism. Research limitations/implications This study clarifies the styles of public planning for tourism. It provides the foundation for strategic planning process. Practical implications Effective and efficient use of policy through technology road mapping can aid in co-creating a sustainable tourism destination for the future. Social implications The strategic evaluation framework can be used in any tourism destinations to identify past strategies and assess its impact on the future. Originality/value The paper presents a unique methodology that integrates TALC and Mintzberg’s strategy analysis framework to evaluate strategies at a tourism destination. The research proposes a strategic evaluation process that recognizes past strategies to validate the strategic analysis process.

No abstract