Metro service operations have become challenging in modern urban environments due to the dynamics of population, service levels, accuracy and other operational issues. This research applies the supply chain operations reference (SCOR) model combined with the ARENA model simulation to examine the service performance in the Dubai Metro. The proposed approach takes into consideration the real-time flows of metro service operations and simulates the passengers’ service time in selected terminals. The researchers measure the actual time spent by passengers and estimate various possible scenarios as outcome. The researchers assessed the average time spent in the system and the performance improvement as a visualized outcome, with suggestions for improvements, such as: onboard card recharge, automatic checkout using radio-frequency identification (RFID) systems, integration of systems using the Internet of things (IOT) and blockchain and a dedicated lane system. The proposed recommendations have the potential to contribute to service performance improvement of the metro rail, as Dubai plans for its operational expansion process towards Expo 2020. This research methodology and these results can be extended to metro service operations of other urban centres, to better understand passengers’ behaviour in the future. In view of this, the research contributes to both the theory and practice of travel behaviour in the metro transportation service.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.