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Community home-based care (CHBC) is encouraged in developing countries due to the increasing burden on their health care systems. Paper-based recordkeeping practices are the norm in these resource-poor settings. This paper aims to understand the CHBC environment, the daily work activities of caregivers and problems they face with paper-based systems. The paper provides a rich descriptive view of the daily lives of caregivers who volunteer at a CHBC service point in South Africa. Based on this understanding, the paper explores the caregivers' notions of the perceived benefits (and disadvantages) of using mobile phones for data collection at the point of care.