PurposeThis study aims to develop a cause-effect relationship between criteria that contribute to water security using the Intuitionistic Fuzzy-Decision-Making Trial and Evaluation Laboratory (IF-DEMATEL) method. Differently from the typical DEMATEL which utilizes crisp numbers, this modification introduces intuitionistic fuzzy numbers (IFNs) to enhance judgments in a group decision-making environment. In particular, the linguistic variables used in IF-DEMATEL are defined using the concept of three-tuple of IFNs.Design/methodology/approachData with the linguistic variable “influence” were collected from a group of experts in water security via personal unstructured interviews. Seven water security criteria are considered in this study. Computational software was employed to execute the computational procedures of the IF-DEMATEL method. It is anticipated that by taking into account the hesitation degree of IFNs will reflect the scenario in real life, which could lead to precise decision-making.FindingsThe results show that “Over-Abstraction”, “Saltwater Intrusion” and “Limited Infrastructures” are the cause criteria that contribute to water security. In addition, the relationship map of influence shows that “Water Pollution” and “Rapid Urbanization” are the most vulnerable criteria as these two criteria are most easily affected by other criteria in a unidirectional relation.Practical implicationsIt is anticipated that these findings will serve as useful references for water security management and policymakers.Originality/valueThe present study makes a noteworthy contribution to the modification of DEMATEL where three-tuple of intuitionistic fuzzy numbers are considered in the computations. The present study also provides additional evidence with respect to factors that contribute to water security.

Choquet integral is a type of aggregation operator that is commonly used to aggregate the interrelated information. Nowadays, this operator has been successfully embedded with fuzzy measures in solving various evaluation problems. Inspired from this new development, this paper aims to introduce a combined Choquet integral-fuzzy measures (CI-FM) operator that uses the Shapley value standard and interaction index to deal with the interactions between elements of information. The proposed operator takes into account not only the importance of elements or their ordered positions but also the interaction among criteria during the evaluation process. A case of customers’ satisfaction over two fast restaurants in Malaysia is presented to illustrate the application of the proposed aggregation operator. Based on three customers’ satisfaction criteria, restaurant 1 and restaurant 2 received CI-FM scores of 0.711011 and 0.704945, respectively. Interestingly, the criterion “services” constantly received the highest rating across both restaurants. In addition, the proposed aggregation operator successfully identified which restaurant is superior in the eyes of customers. Finally, this study offers some research ideas for the future.

Road accident is a major contributor in personal injury cases. The are entitled to compensation from injuries. This study aims to analyse the amount of damages received compared to the amount of damages in personal injury guideline from Completion of the Review of the Compendium of Personal I multiplier set forth in Section 28A of the Civil Law Act (Amendment) Act 1984 will be carried out with Odgen Table from United Kingdom customised with the Expected Life Tables of Malaysians. A total of 30 court includes all accidents on the road. The results showed that there were two cases of injury beyond the maximum range of the guidelines which are scars and eye injuries. Therefore, it is suggested that we should look at multiplier which is fairer in dealing with loss of earnings.

Bonferroni mean (BM) operators have been established as a powerful tool for handling the interrelationship between the input arguments under various decision-making information. However, the existing BM operators do not take into account the overall interaction among decision makers or criteria. To overcome this limitation, this study considers the Shapley fuzzy measure (SFM) with the normalized weighted BM (NWBM) operator under a neutrosophic environment. In addition, the current research ignores the bipolarity and hesitancy during decision elicitations, resulting in the imprecise decision results. In this paper, the hesitant bipolar-valued neutrosophic set (HBNS) which is the extension of hesitant fuzzy set and bipolar neutrosophic set is employed. The main focus of this paper is in the development of an aggregation operator for HBNS. Based on the literature review, we would like to fill in the gaps by developing a hesitant bipolar-valued neutrosophic Shapley NWBM (HBN-SNWBM) operator where the overall interaction among decision makers can be considered. Besides that, a three-phase decision making framework is also proposed to show the applicability of the proposed aggregation operator to the real-world decision problems. The HBN-SNWBM operator and the decision making framework are applied to two examples of investment selection where evaluations are implemented using the proposed aggregations that based upon hesitant bipolar-valued neutrosophic sets. In the first example, it is found that a weapon company is the best alternative for investment followed by a food company. Sensitivity of parameters of the aggregation operator is also analysed and it is found that the ranking results are consistent despite of different parameter values used. This verifies the insensitivity of p,q parameters in the developed aggregation operator. The proposed decision making framework and hesitant bipolar-valued neutrosophic sets would be a great significance for the practical implementation of the aggregation operators.

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