This study aims to determine the difference in the level of satisfaction of BPJS health patients and KLU Sehat patients with inpatient services at the North Lombok District Hospital. The research method used is cross-sectional research. The results showed that the community satisfaction index of BPJS patients was included in the satisfied category. In contrast, the community satisfaction index of KLU Sehat patients was included in the reasonably satisfying category. This study found differences in the level of satisfaction of BPJS Health patients and KLU Sehat patients in the inpatient room at the North Lombok District Hospital. In conclusion, BPJS patient satisfaction is higher when compared to KLU Sehat patient satisfaction.   Keywords: BPJS, Health Insurance, Satisfaction

Sleep is one of the basic human needs. Patients who are sick often need more sleep and rest than healthy people. Inadequate sleep and poor sleep quality can result in disturbed physiological and psychological balance. One of the factors that can affect the quality and quantity of sleep is the ambient temperature. The purpose of this study was to determine the relationship between environmental temperature and the fulfillment of the sleep needs of patients in the inpatient room. This type of research is an analytic survey with a cross-sectional design. The population in this study were all inpatients class III North Lombok Regency Emergency Hospital. The sampling technique used accidental sampling with a sample size of 71 people. Data analysis using Chi-Square. The results showed that the environmental temperature of the North Lombok Emergency Hospital was in the high category, namely 53.5%. Most of the patients' sleep needs were in the insufficient category, namely 67.6%. There is a relationship between ambient temperature and the need for the sleep of patients in the Emergency Hospital of North Lombok Regency with an X2 value of 34.054 with a p-value of 0.000 (p <0.05). The conclusion in this study is that the environmental temperature affects the patient's sleep needs, where the higher the ambient temperature, the patient's need for sleep becomes disturbed or insufficient. Suggestions in this study can provide a reference in improving service to patients, especially increasing the patient's sleep needs such as facilities and infrastructure (air conditioning and ventilation) so that the room temperature is not hot.

This study aims to determine the difference in the level of family satisfaction of BPJS PBI and non-PBI patients in the inpatient room at Mutiara Sukma Hospital, NTB. This research is a quantitative research using a cross-sectional approach. The results of this study indicate that there is no difference in the level of family satisfaction of BPJS PBI and BPJS non-PBI patients. Based on the IKM value, the level of family satisfaction of non-PBI BPJS patients is higher than that of BPJS PBI. Still, based on statistical tests using Mann-Whitney, it shows that there is no significant difference between family satisfaction of BPJS PBI patients and BPJS non-PBI patients (p = 0.698). In conclusion, overall, there is no difference in the level of family satisfaction of BPJS PBI and non-PBI patients.   Keywords: BPJS, Health Insurance, Satisfaction