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The rapid development in international trade has directly affected the air transport industry. Therefore, the number of passengers and the amount of cargo carried are increasing every year. Especially for long distance travels, passengers tend to prefer air transport. So, effective security applications at airports such as security processes, the competence of the technology used and security staff are extremely important. At the same time, having good performance of security systems may also affect the passengers' satisfaction. In this study, the effect of security practices at airports on passengers' satisfaction was investigated.Within the scope of the study, 536 questionnaires were applied both face to face and online to the passengers using Turkish airports. The data were tested using T-Test, ANOVA and Regression analysis. According to the analysis results, it has been found out that there is a meaningful relationship between the evaluations of the passengers towards security services at the airports and their satisfaction level. Also, evaluations of the passengers towards security services at the airports and their satisfaction level differ according to the flight frequency. Finally, some suggestions have been made to the sector administrators related to the security practices at airports in order to increase the passengers' satisfaction level.

This research primarily aimed to illustrate the national differences of passengers regarding their perceptions of Turkish airport safety. Secondly, airport safety perceptions by some other consumer characteristics such as demographics, flight characteristics, fairness perception and satisfaction from airport services were tried to be revealed.The research had a between-groups comparison design of data obtained in a one time measurement of the field. The predictions were tested in a sample of 911 Turkish and, 595 European passengers in Turkish airports. Data collecting method used in the study was 7-point Likert type self-report questionnaire filled by the respondents on voluntary basis in a categorical and random sampling. Independent sample t-tests, one-way Analysis of Variance ANOVA were used to reveal group differences in safety perceptions by nationalities and some other consumer www.ccsenet.org/ijbm International Journal of Business and Management Vol. 6, No. 4; April 2011 Published by Canadian Center of Science and Education 91 characteristics.Significant differences among nationalities were found regarding safety perceptions. Meaningful differences were found by flight frequency, fairness perception and satisfaction degree from the services at airport. Study gains importance as being of the first time investigation of the differences between European and Turkish passengers about Turkish airports regarding safety perception.

The purpose of this study is to find the relationship between personal and flight characteristics of European passengers satisfaction and fairness perceptions about Turkish airports. The hypotheses were tested on a sample of 559 European passengers in Turkish Airports. Respondents voluntarily participated to the survey. Self reported questionnaire forms were filled in by the passengers waiting in the international area of the airports in a face to face interview manner. To analyze the collected data, independent sample of t-test and one-way analysis of variance (ANOVA) were used. Study results indicated that the less flying passengers are more satisfied about Turkish airports than the more flying passengers. Also, passengers travelling for tourism purpose have the highest fairness perception about the services delivered in Turkish airports. But, the services of Turkish airports are perceived relatively less fair by the passengers travelling for health purposes. The most fairly perceiving passengers are of middle income level.