This study aims to test, examine, and validate text-based human-machine knowledge transfer (KT) by comparing it with human-human KT. The online discussion experiment was carried out via WhatsApp group chats. Chat sentiment was determined using text mining and sentiment analysis and then compared with the respondent's understanding of the knowledge obtained from interviews. The results have shown that human-machine KT is close to human-human KT. By analyzing the correlation coefficient between the two, it is proven that sentiment indicates an understanding of knowledge. Positive sentiment shows similar or in-line understanding between the source and recipient of knowledge and indicates the achievement of KT objectives. Neutral sentiment indicates incomprehension due to the failure of KT. Meanwhile, negative sentiment is ambiguous; it may indicate an incomprehension or a misunderstanding of the knowledge received. This study contributes to the area of knowledge and sentiments, showing that the effectiveness of text-based KT activity can be identified using the sentiment analysis approach.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.