Service quality is a vital factor that influences customer satisfaction. For profit organizations such as public bus companies, high customer satisfaction is a sign for business success and the ability to create long-term relationships with their customers. This research is to assess the effects of service quality attributes on customers’ satisfaction towards service quality provided by inter-district public bus companies in the Central Region of Sarawak. The research adapted SERVQUAL model proposed by Parasuraman, Zeithaml and Berry (1988). A total of 400 respondents were obtained among inter-district public bus users through a convenient sampling method. The mean score for customers’ satisfaction was 2.24, which means the level of customer satisfaction towards the service quality of inter-district buses in the Central Region was low. Meanwhile, the result from the multiple regression analysis showed that service quality dimensions of empathy, assurance, and responsibility had significant effects on customers’ satisfaction. The inter-district public bus companies in the Central Region of Sarawak should improve their service quality by building and obtaining customer trust to keep existing customers and at the same time to attract potential customers. Good customers’ experience towards service and the power of word mouth are marketing tools to enhance business reputation relative to other competitors.

Construction is one of the industries that able to generate wealth to the country and also contributes to the development of social and economic infrastructure. Lack of implementation of waste management practice in construction site is one of the problems to the construction industry in reducing environmental impacts and dumping areas. A higher demand for new developments causes the increase of construction activities which results in a significant impact on the environment. Hence, the aim of this paper is to highlight the Malaysian government strategies in the implementation of initiatives on construction waste management in Malaysia. In accordance with the stated aim, this paper intends to explore the initiatives implementation by the governing authorities to manage construction waste in Malaysia. This paper presents the implementation of Malaysian government initiatives in managing construction waste. The qualitative research method was applied to explore the existing implementation by the government in order to manage construction waste. Results indicates that the obligations of governing authorities in implementing the initiatives pertaining to construction waste management is inconsistent.