This study aims to identify the success factors involved in improving the building permit, or Izin Mendirikan Bangunan (IMB), licensing service in Denpasar City, Bali Province. These permits play an important role in providing legal assurance when owning or altering a building. However, in reality most of the buildings in Denpasar do not have such permits. There are various obstacles to their acceptance, such as society's perception that applying for one is expensive, troublesome and takes too much time. Therefore, it is necessary to conduct research on two related stakeholders, namely the community and the employees who work in the licensing service. Investigation was made by distributing a questionnaire survey to both the community and the officials. After conducting validity and reliability tests, the collected data were analyzed using factor analysis to determine the success factors. The study found that the factors influencing the IMB service in Denpasar City are: (1) transparency, (2) employees' ability, (3) convenience, (4) time, (5) employees' performance, and (6) employees' responsibility. Amongst these, transparency was shown to be the dominant success factor for improving IMB services, as indicated by the highest eigenvalue value (15,085) and variance (47.142%). The discriminant analysis results show that there is no difference in perception between the service employees and the community.

Bali island has several ports, and three of them are used for ships’ layover. Those ports are: Benoa port in the southern of the island, Celukan Bawang port in the northern part, and Padangbai/Tanah Ampo port in the eastern part; with most of tourism activities are concentrated in the southern part. Disadvantageous management and competition between those ports raised the question and challenge for the cruise port and its nearest vicinity. A cooperation is required to enable those ports to compete more effectively, in attracting tourists and supporting the island’s tourism destination development. This study employed a set of semi-structured interviews (SSI) and the spot field observation in assessing the port’s management for tourism destination’s development. The result of this study is expected to contribute in providing useful information for tourism destination development and for the industry itself, which are constantly growing and attractive for international tourists.

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