The paper deals with the topical problem of the large cities development – to improve the quality of ser-vice for the population by electric municipal transport and to solve this problem by informatization of the management system. Currently, various information systems are widely used to support the work of dispatch services. The paper provides an overview of such systems. It is shown that dispatchers are pro-vided with real-time data on the technical condition and position of transport units on the route. Thus, the main means of ensuring the high-quality work of urban transport by dispatch services is the drawing up of traffic schedules based on some statistical data and heuristics, monitoring the implementation of this schedule and making decisions based on these data. At the same time, data on the current value of passenger traffic are not known and are not taken into account. Passenger traffic is a value of a complex nature, the current value of which may differ significantly from the provided traffic schedule. The paper provides data of model studies on real data (for Kharkiv city). It is shown that in large cities the proba-bility of denied boarding can be critically high even with small deviations in occupying and intervals from the provided values by the traffic schedule. The concept of an information system is proposed, which in real time visualizes on the dispatcher’s screen not only the position, but also the degree of loading of transport units on the route. It is proposed to determine the occupancy rate of the vehicle by the power consumed by the electric motors while driving. The fundamental possibility of such approach is shown on the example of simple model. It is indicated how this model can be improved as well. It is essential for the practical implementation of the system that modern trams are equipped with all the necessary devices: a speedometer, an inclinometer, a wattmeter and GPS sensors. The basic principles of building the architecture of such an information system are given. The current data of the devices is read and sent to the server for processing. The processed data is divided into two streams. One stream is intended for online visualization of the situation on the routes on the dispatcher’s monitor. Another stream is data that is transferred to the repository for storage and further processing.