Background
Patient satisfaction is a measure of the extent to which patients are contented with the health care they received from their health care provider.
Objective
The goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and to determine the factors affecting the satisfaction.
Method
A cross-sectional study was conducted over four months among patients admitted into the Emergency Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from the participants using a pre-tested structured questionnaire.
Result
Out of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and 27.6% requested for availability of more facilities.
Conclusion
A high percentage of the patients were satisfied with the overall service in our Emergency Centre while some other areas require improvement.
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Background: Hypertension is a modifi able risk factor for cardiovascular disease, stroke and renal disease worldwide. Despite improvement in treatment modality and therapeutic intervention, with proven benefi ts in reducing the burden of uncontrolled hypertension, majority of peoples' blood pressure still remain uncontrolled. Aim: To assess the patterns of blood pressure control and its associated factors among hypertensive patients on follow-up. Setting: This study was done at the general outpatient department of Federal Teaching Hospital, Ido-Ekiti, Southwest Nigeria, which is a referral centre for private and government owned-health facility in the state and its environs. Methods: Hospital-based cross sectional study was conducted from June 4-August 31, 2019. Systematic random sampling method was used to select the 320 participants. Semi-structured interviewer-administered questionnaire was used to seek information on participants' socio-demographic characteristics, lifestyle changes and level of adherence to antihypertensive medication. Blood pressure was measured and recorded. Data was analyzed using SPSS 20. Multivariate logistic regression analysis was used to identify the factors associated with poor blood pressure control. Results: Mean age of the participants was 63.9± 11.5 years. 56.6% had their blood pressure controlled within the recommended limits. In multivariate analysis, civil servant (OR =45.160, 95% CI: 6.143-332.000) and adherence to medication (OR=15.35, 95% CI: 6.303-37.391) were the independent associated factors with good blood pressure control while old age (OR= 0.894, 95% CI: 0.837-0.955) and diabetes (OR= 0.072, 95% CI: 0.016-.0,318) were independent associated factors with poor blood pressure control. Conclusions: Old age and diabetes are the predictors of poorly controlled blood pressure and therefore, clinicians and other stakeholders should provide close attention and targeted blood pressure control among this set of patients.
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