Background: Paying attention to students' academic burnout and identifying the factors affecting it is one of the concerns of higher education authorities. Objectives: The purpose of this study was to investigate the effect of quality of educational services and happiness on students' academic burnout. Methods: In this descriptive-analytical study, 477 students of Zahedan University of Medical Sciences participated in the academic year 2017 -2018. The sampling method was stratified. Data were collected using the SERVQUAL Questionnaire, Isfahan-Fordyce Happiness Inventory (IFHI) and Breso Burnout Questionnaire. Then, they were analyzed by Pearson's correlation coefficient, independent t-test, One-way ANOVA and Multiple linear regression using SPSS. P value less than 0.05 was considered significant. Results: According to Pearson correlation coefficient, there was a significant relationship between students' happiness and academic burnout (P < 0.001), but there was no significant relationship between the quality of educational services and academic burnout (P = 0.060). The level of academic burnout was higher in male students than in female students (P = 0.003). Multiple linear regression analysis showed that only the students' happiness variable significantly predicted variations in academic burnout (P = 0.001). Conclusions: In order to reduce students' academic burnout, effective factors such as happiness should be considered by the respective authorities and educational packages should be used to promote happiness and increase the quality of educational services.

Background & Objective: Higher education is an important institution providing education and human resources, which requires special attention in terms of the quality of services if it is to be preserved. The present study aimed to assess the perceptions of students toward the quality of educational services at Zahedan University of Medical Sciences (ZAUMS), Iran during the academic year 2017-2018. Materials and Methods: This cross-sectional, descriptive-analytical study was conducted on 477 students, who were selected randomly using the Krejcie-Morgan table for the estimation of sample size and stratified-proportional sampling from the students of six schools at ZAUMS. Data were collected using the adjusted standardized questionnaire for the quality of educational services (SERVQUAL) model. The questionnaire consisted of two sections, including demographic data and quality assessment of educational services based on the SERVQUAL model. Data analysis was performed in SPSS version 21 using descriptive and analytical statistics, such as independent t-test and one-way analysis of variance (ANOVA). Results: The assessment of the perceptions of the students toward the quality of university services indicated that 11.2%, 87%, and 1.8% of the students considered the service quality to be poor, average, and favorable, respectively. However, the quality assessment of the educational services based on gender, marital status, age, type of accommodation, and schools indicated no statistically significant correlations (P>0.05). The difference observed in the average scores of the quality assessment obtained by the native students was considered statistically significant (P=0.004). Conclusion: According to the results, the students considered the quality of the current educational services at ZAUMS to be average. Therefore, the authorities must implement efficient plans in order to improve the quality of educational services.