The study examined Electronic Service Quality and Customer Loyalty in Deposit Money Banks in Nigeria. Its aim was to assess the level of relationship between e-service quality and customer loyalty of deposit money banks in Nigeria. In line with the objective of the study, three null hypotheses were formulated to guide the research. The theoretical foundation of the study was based on resource base and sustainable theories. The study adopted quasiexperimental research design. The population size was drawn from the customer of quoted deposit money banks with international authorization in Nigeria. A sample size of 411 customers was obtained using Krejcie and Morgan formula. A probability simple random sampling technique was further utilized in picking the respondents. A questionnaire of five point likert scale was used in data collection. Frequency, percentages, bar and pie charts were used in analyzing both the demographic data of the respondents, mean and standard deviation to answer research questions, while Kendall tau_b correlation coefficient was employed in testing the hypotheses formulated for the study. All the null hypotheses were rejected. The research therefore revealed that; a significant relationship exist between interactivity and customer loyalty of deposit money banks in Nigeria, a significant relationship exist between customer support and customer loyalty of deposit money banks in Nigeria, as well that there is a significant influence of customer technology adoption on the relationship between e-service quality and customer loyalty. It was concluded that, quality of e-service have help to improved customer loyalty in deposit money banks. It was therefore recommended amongst others that, deposit money banks should develop their websites by making it more interactive, online banking should be made easier for customers to make use of, and that more awareness should be given to customers on the need for e-banking.

This study examined the relationship between Universal Product Code and Retailing Performance of Supermarkets in Nigeria. The specific objectives of the study were to investigate the influence of bar code formatting and bar code encoding on retailing performance. The study adopted the cross sectional research study. The choice of this approach is because it will scientifically examine the situation on ground and empirically analyze it to get result that can be generalized on the accessible population. Based on the research questions, a research questionnaire was designed and one hundred (100) copies were distributed to the sample population which was determined by convenient sampling techniques. After data cleaning, a total of ninety two (92) copies of the distributed questionnaire were retrieved. These copies were analyzed and the hypotheses were tested using the Pearson's Product Moment Correlation Coefficient with the aid of SPSS Version 22.0. The result revealed that; there is a significant relationship between bar code formatting and sales volume, bar code formatting and profitability, bar code encoding and sales volume, bar code encoding and profitability. The study recommends that Supermarkets should endeavour to update regularly, their products barcode fields to ensure that their wide range of products are always captured and enlisted in the field to ease up the purchase and sales activities of the supermarkets; Regular training exercise should be organized to educate the staff of the supermarkets on how to manage the barcode fields and to efficiently handle issues relating to formatting and encoding of the barcode fields.