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This article searches for the existence of emotion norms in the enlargement process of the EU. It argues that there is an appropriate emotion that needs to be expressed through the coordination and communication discourses of the European Commission and of the (European) Council. The article displays these norms through a critical discourse analysis of the enlargement strategy papers of the European Commission and the European Council conclusions in the 1997-2002 round of enlargement towards the Central and Eastern European countries. This analysis identifies the topoi that collectively form these emotion norms of enlargement. Afterwards the article analyses the same type of documents on the Western Balkans between 2014 and 2020 through periods of stalling and reinvigoration to demonstrate the resonance between these institutional discourses. It concludes that progress in the enlargement process takes place if both types of discourses conform to the emotion norms of enlargement.

Summary This article analyses how the changes brought about by the Lisbon Treaty have influenced the performance of the eu Delegation in Ankara and the relationship between the eu Delegation, member states’ embassies and Turkish government during times of crisis. Based on numerous interviews, the article analyses how European diplomacy conducted by the eu Delegation and eu member states’ embassies functions in three categorically different situations: 1) a political crisis in the host country; 2) an international crisis involving a neighbouring region to the host country; and 3) negotiations between the host government and the eu on an issue important for eu member states, against the background of a stalled accession process. Based on an investigation of the relationship of the eu Delegation, eu member states’ embassies and Turkey in those three distinct contexts, the article sheds light on the opportunities and constraints of the new way of European diplomatic representation.