No abstract

No abstract

Explanations have gained an increasing level of interest in the AI and Machine Learning (ML) communities in order to improve model transparency and allow users to form a mental model of a trained ML model. However, explanations can go beyond this one way communication as a mechanism to elicit user control, because once users understand, they can then provide feedback. The goal of this paper is to present an overview of research where explanations are combined with interactive capabilities as a mean to learn new models from scratch and to edit and debug existing ones. To this end, we draw a conceptual map of the state-of-the-art, grouping relevant approaches based on their intended purpose and on how they structure the interaction, highlighting similarities and differences between them. We also discuss open research issues and outline possible directions forward, with the hope of spurring further research on this blooming research topic.

Chatbots or conversational recommenders have gained increasing popularity as a new paradigm for Recommender Systems (RS). Prior work on RS showed that providing explanations can improve transparency and trust, which are critical for the adoption of RS. Their interactive and engaging nature makes conversational recommenders a natural platform to not only provide recommendations but also justify the recommendations through explanations. The recent surge of interest inexplainable AI enables diverse styles of justification, and also invites questions on how styles of justification impact user perception. In this article, we explore the effect of “why” justifications and “why not” justifications on users’ perceptions of explainability and trust. We developed and tested a movie-recommendation chatbot that provides users with different types of justifications for the recommended items. Our online experiment ( n = 310) demonstrates that the “why” justifications (but not the “why not” justifications) have a significant impact on users’ perception of the conversational recommender. Particularly, “why” justifications increase users’ perception of system transparency, which impacts perceived control, trusting beliefs and in turn influences users’ willingness to depend on the system’s advice. Finally, we discuss the design implications for decision-assisting chatbots.

No abstract