International audienceShifting business environment is often described as a decisive factor for organisational transformations. Various levels of organisation are proposed by the literature in order for an enterprise to be able to handle factors that outreach their boundaries. In this paper, we examine the case of Barcamps, a novel organisational pattern addressing issues beyond productivity and efficiency. We propose an analysis of its design parameters and functional requirements, contributing to the research and practice of organisational design beyond the boundaries of a specific organisation

In light of the challenges entailed by the (re)design of the Internet, this paper develops the concept of “monuments of cyberspace”, to address the lack of clarity in current debates and more particularly in the use of the conceptual frameworks of “networks” and “communities”. To do so, I revisit the conceptual grounds of network approaches in different disciplines and those of communities of practice, using as an entry point the debate on personal data. To illustrate the value of the concept introduced, the article reviews the design of the “datagram” and that of an online communication setting for developers.

No abstract

No abstract

This paper shows how leading Internet enterprises manage problem-solving processes occurring on their interfaces through the use of empathy. The data of the developer supports forums of Facebook and Google Maps reveal a particularly low problem solving rate (less than 15% of problems solves over a period of six months). To explain this phenomenon a generic construct for business models is proposed on the basis of empirical examination of the problem-solving process followed in those forums, rendering compatible the notion of empathy with well-known value adding activities.