It is not unusual for researchers to struggle in sourcing potential participants for interviews. This is particularly true when it comes to interviewing senior IT personnel. Critical to the success of such interviews is the careful planning and structure of the interview in advance and prudent use of the time allotted. This paper proposes the use of an instrument to complement the interview process, with a view to optimizing the allotted interview time. Such an instrument is presented, tested with interviewees and supported by links to a theoretical framework that is based on social cognitive theory.

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A critical feature of contemporary models of civic engagement is mutually-beneficial collaboration between campus and community partners, in which all members contribute knowledge, skills, and experience to co-create knowledge. To date, most research has focused on student outcomes, and we know much less about how to develop successful campus-community partnerships. This article reviews the challenges and opportunities in establishing and maintaining these partnerships to address issues in Trenton, NJ, USA. We first review best practices for developing partnerships between potential stakeholders on campus and in the community. We then describe the infrastructure at The College of New Jersey (TCNJ) that supports the development of these partnerships and present 3 case studies that highlight how they were maintained to offer a range of civic engagement activities that benefit all stakeholders involved in the collaboration. Finally, we present recommendations for developing and maintaining partnerships at other institutions.

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