This article investigates spontaneous volunteering during the social crisis referred to as the “European 2015 refugee crisis.” The situation was politically controversial and the vacuum in humanitarian aid was filled by civil society, including large numbers of spontaneous volunteers (SVs). Based on empirical research, we analyzed the responses and the experiences of SVs working under the auspices of civil society organizations and derived management implications. The findings show that the environment of spontaneous volunteering in social crises differs from that in natural disaster situations. SVs partly substitute official response systems and this results in a high degree of self-organization. Thus, “structured self-organization,” that is finding a suitable complementary relationship between self-organization and coordination, is crucial for the efficiency of SVs’ work, and their satisfaction, well-being, and commitment. Structured self-organization requires (a) fluid structures that enable autonomy, (b) orienting framework conditions, and (c) resources for care and coordination.

Volunteering research focuses predominantly on predicting participation in volunteering, proceeding from the quasi-hegemonic foundation of resource theory and dominant-status theory. Empirical research in this tradition has provided extremely robust evidence that dominant groups in society are more likely to volunteer. At the same time, it has reinforced the status quo in the production of knowledge on volunteering, thereby neglecting the clear problematic of “inequality in volunteering.” Compared to the guiding question of “participation,” the concept of “inequality” can generate a more variegated, critical, and change-oriented research agenda. With this special issue, we aim to build a “new research front” in the field of volunteering. In this introduction, we advance a novel research agenda structured around a multidimensional understanding of inequality, concomitantly delineating four central research programs focusing on (a) resources, (b) interactions, (c) governmentalities, and (d) epistemologies. We discuss the focus of these lines of research in greater detail with respect to inequality in volunteering, their main critique of dominant research on participation in volunteering, and key elements of the new research agenda.

Numerous studies demonstrate the effectiveness of university-based community service programs on students’ personal, social, ethical, and academic domains. These effects depend on both, the characteristics of students enrolled and the characteristics of the programs, for instance whether they are voluntary or mandatory. Our study investigates whether effects of voluntary service programs are indeed caused by the service experience or by prior self-selection. Using data from a pre–post quasi-experimental design conducted at a public university in Europe and taking students’ socioeconomic background into account, our findings on self-efficacy, generalized trust, empathic concern, and attributions for poverty show that there are no participation effects. Instead, students who join in community service differ significantly from nonparticipants with regard to almost all investigated domains a priori, indicating strong self-selection. Our results underline the importance of structured group reflection, most notably with regard to attitude-related topics.

No abstract

Social innovation in Austrian HEIs is discussed under the headline of their "Third Mission." The HE sector is pressured to have more and more impact on society. Internationally speaking, many countries benefit from national policies and networks in the Third Sector, but policies in Austria were initiated only recently, in 2017, on a national level. Interestingly, the service learning approach as an innovative and socially responsible teaching methodology stands out in Austrian HE. This article classifies the developments of the Third Sector in Austria in the form of a policy brief. Austria has a growing community of practice in social innovation and service learning. The article gives insight into the strategic developments in Austria and is underpinned with recommendable action to be transferred to others.