SynopsisWithin minutes of leaving the consulting room, patients are frequently unable to recall what their doctor has told them. This paper describes a simple, practical method for increasing recall by the organization of medical information into ‘labelled’ categories. The success of this technique was demonstrated first in a laboratory experiment with volunteer subjects, and then in a naturalistic setting with general practice patients.

This paper reports a successful experimental attempt to increase satisfaction with communications amongst general medical patients. A group of patients who received extra interviews designed to increase their understanding of what they had been told about their illnesses showed significantly greater satisfaction than patients treated in the usual manner, and patients who received extra placebo interviews about their hospital stay. Changes in satisfaction with communications over the period following discharge from hospital are also described and possible reasons for them are discussed.

Two laboratory experiments are described in which volunteer subjects read advice on how to develop self-control over eating behaviour. Formulating the communications in terms of specific instructions rather than general rules and the use of simple language as determined by a readability formula led to increased recall of the advice. These findings were confirmed in a naturalistic setting in which the same material was presented orally to patients receiving treatment for obesity. The results of these investigations are believed to have implications for improving communications between doctors and their patients and possibly for increasing the degree to which patients comply with medical recommendations.

No abstract

No abstract