New technologies create great opportunities as well as new challenges when libraries build their virtual collections. As e-book readers and other portable devices grow in popularity, collections can no longer be evaluated purely on the basis of content; their adaptability and ease of use on various platforms has to be taken to account. Collaboration between libraries, users and usability professionals is paramount in building virtual collections of the future. Only users can tell how these platforms are going to be used, as mobile tools for study or as entertainment devices. It is important to learn how usable the e-collections really are and what essential materials are currently incompatible with these devices. Digital rights management and technical compatibility issues should become standard considerations in all acquisition of electronic materials. This paper will present a study conducted in the Helsinki University of Technology Library, currently part of the Aalto University, from autumn of 2009 until summer of 2010. In collaboration with the Strategic Usability Research Group, various e-book readers were tested by both professionals and students. In the study, e-book readers were given to students for one study period with all the course material provided in electronic format. Feedback from the students was collected through discussions, study diaries and questionnaires. In the library, the e-book readers were tested in order to see what demands and restrictions they pose on e-materials and how well the current e-collections of the library are usable on these devices. Results suggest incompatibilities with many licensed e-materials, whereas most open access materials can be easily downloaded and used.

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User-centered product concept design aims at creating concepts of new products. Its success is dependent on the design team's ability to use present-day information to come up with concepts concerning future products. This paper takes as its task to investigate and explore what underlies this use of future-oriented information and what challenges it poses at the creative stages of a design process. The proposed solution is based on an analytic division of available information into (1) trends such as company strategies, trends in the society and working life that denote changing conditions, and (2) stable context features that describe issues that are unlikely to change in the timeframe concerned. A small case study is presented that exemplifies how this analytic distinction can be put into use. More broadly, the paper encourages designers to think reflectively about the nature of information on which design decisions are based.

Abstract. This article introduces user experience research that has been carried out by evaluating a video-illustrated science fiction prototype with process control workers. Essentially, the prototype 'A remote operator's day in a future control center in 2025' was aimed at discovering opportunities for new interaction methods and ambient intelligence for the factories of the future. The theoretical objective was to carry out experience design research, which was based on explicit ambient user experience goals in the nominated industrial work context. This article describes the complete creative prototyping process, starting from the initial user research that included evaluations of current work practices, technological trend studies and co-design workshops, and concluding with user research that assessed the final design outcome, the science fiction prototype. The main contribution of the article is on the ambient user experience goals, the creation process of the video-illustrated science fiction prototype, and on the reflection of how the experience-driven prototype was evaluated in two research setups: as video sequences embedded in a Web survey, and as interviews carried out with expert process control workers. For the science fiction prototyping process, the contribution demonstrates how the method may employ video-illustration as a means for future-oriented user experience research, and how complementary user-centered methods may be used to validate the results.

Johanna Kaipio, TkT, Tietotekniikan laitos, Aalto-yliopisto, Espoo, FINLAND. Sähköposti: johanna.kaipio@aalto.fi TiivistelmäPotilaskokemus on potilastyytyväisyyteen verrattuna moniulotteinen ja vähän tutkittu aihe. Terveydenhuollon organisaatioilta puuttuvat instrumentit kokemustiedon keräämiseksi potilaspolun eri vaiheissa. Nykyiset potilastyytyväisyyskyselyt keskittyvät sairaalahoidon laadun arviointiin aikuispotilaiden näkökulmasta, ja niiden tuottamien tulosten hyödynnettävyyttä sairaalan toiminnan kehittämisessä on kritisoitu vahvasti.Tässä artikkelissa kuvataan lapsipotilaiden vanhemmille suunnatun kokemuskyselyn kehittämisprosessi, kyselyn ensimmäiset versiot sekä jatkokehitystehtävät. Tutkimus on osa Lapsus-tutkimushanketta, jossa tavoitteena on kehittää potilas-ja kokemuslähtöisiä instrumentteja lapsipotilaiden ja heidän perheidensä kokemustiedon keruuseen ajallisesti pitkän potilaspolun eri vaiheissa. Vanhemmille suunnatun kyselyn kehittämisprosessi sisälsi seuraavat vaiheet: haastattelut 17 lapsiperheen kanssa, lapsiperheen potilaskokemuksiin vaikuttavien tekijöiden tunnistaminen (viisi teemaa) ja näihin liittyvien mittareiden määrittely (22 mittaria), kokemuskyselyn ensimmäisen version kehittäminen (67 kokemusväittämää) ja pilotointi, aineistonkeruu Lastensairaalan poliklinikalla (106 vastaajan aineisto), ja kokemuskyselyn toisen version (22 kokemusväittämää) kehittäminen eksploratiivisen faktorianalyysin avulla. Kyselyinstrumentin jatkokehitys sisältää kyselyn validoinnin uuden aineistonkeruun ja faktorianalyysin avulla. Tavoitteena on tiivistää vastaanottokäyntiin liittyvän kokemuskyselyn väittämien määrä noin kymmeneen ja toteuttaa kysely sähköisesti.Lapsus-hankkeessa tullaan kehittämään vastaavia kyselyjä myös potilaspolun muihin vaiheisiin. Näiden kehitystyö tulee noudattelemaan tässä artikkelissa kuvattua prosessia ja työn lähtökohtana on haastattelututkimuksen perusteella kehitetty kokemuskyselyn ensimmäinen versio. Tutkimushankkeen tuloksia on tarkoitus hyödyntää lähitule-vaisuudessa paitsi Helsingin Uudessa lastensairaalassa, myös muissa vastaavissa lastensairaaloissa.