Although there is a consensus that transformational leadership (TFL) is critical to successful service innovation behavior, the relationship between the two remains inconclusive. This study adopts a dual perspective approach that considers both motivational and social-political perspectives to further elicit the influence of TFL on the service innovation behavior of frontline employees. Using multiphase and multisource data from 269 employees and 1396 customers of hair salons, the results show that the perceived organizational climate for innovation, creative self-efficacy, and expected image gains fully mediate the relationship between TFL and employees' service innovation behavior. TFL positively influences employees' perceived organizational climate for innovation, which in turn enhances the service innovation behavior of employees through both motivational (i.e. creative self-efficacy) and socialpolitical (i.e. expected image gains) mediating mechanisms. Surprisingly, expected image risks are found to have a non-significant relationship with service innovation behavior. We discuss implications of these findings with respect to innovation literature and management practice, as well as offer suggestions for further research.

In cities around the globe companies are starting to provide alternative forms of transport.These include micro-mobility, bike sharing, Mobility-as-a-Service and autonomous vehicles.One of the challenges of these businesses is to design and innovate business models that are able to extract value from providing their services. This study analyses the internal and external factors that influence business model innovation within mobility sector start-ups. The factors are identified and analysed using in-depth interviews with mobility sector players. The results indicate that client/customer influence, legislation and the partners of the businesses are experienced as external influencing factors of business model innovation, whilst the firm's societal impact vision, a dedicated employee responsible for looking after business model innovation, the decision making structure and internal use of technology are experienced as internal influencing factors of business model innovation. These findings are relevant for both firms and policy makers as it allows them to understand what factors help drive innovation in the mobility sector.

This study draws on social exchange theory to investigate the relationship dynamics of the member-community dyad in virtual community settings. Using a longitudinal design and multiple measurement sources, the findings indicate that social and task communication styles have unique effects on members' community commitment velocity, which in turn influences member gratitude and entitlement behaviors. A moderated path analysis demonstrates that the effects of social and task communication styles on community commitment velocity are both positively moderated by attachment anxiety and attachment avoidance. It also reveals that members' level of popularity augments the influence of community commitment velocity on member entitlement behavior.

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