This paper provides a summary of studies of user resistance to Information Technology (IT) and identifies workaround activity as an understudied and distinct, but related, phenomenon. Previous categorizations of resistance have largely failed to address the relationships between the motivations for divergences from procedure and the associated workaround activity. This paper develops a composite model of resistance/workaround derived from two case study sites. We find four key antecedent conditions derived from both positive and negative resistance rationales and identify associations and links to various resultant workaround behaviours and provide supporting Chains of Evidence from two case studies.

This poster considers the use of storyboards, in a classroom setting with children in the 8-12 age group. The storyboarding method allowed children to both generate and evaluate scenarios for a virtual world populated by synthetic characters for exploring bullying issues. This approach has assisted children in the process of visualising agent design and verbalising opinions. It has resulted in design implications that have emerged from enabling children to have a voice in the technology process.

Purpose -The use of storytelling as a knowledge elicitation tool has attracted much attention in recent years, yet there is limited literature on how to illicit or stimulate the story. This paper aims to find appropriate research instruments that stimulate storytelling and morph vocalised individual narratives into multifaceted stories that provide an insight into the emotions, politics and "life" of organizations. Design/methodology/approach -The paper uses an in depth case-study approach undertaken within the UK Fire and Rescue emergency service and uses the concept of storytelling as a research instrument to elicit highly contextualized knowledge from knowledge holders. The intention is not to attempt to find an objective truth but rather to stimulate discursive openness. Findings -The paper demonstrates that the developed story elicitation technique can stimulate storytelling and story creation. The research provides a simple formalism for structuring story elicitation and analysis. Research limitations/implications -It would be useful if future research explored the use of the story elicitation technique presented here in other domains, particularly those where multiple stakeholders are involved and therefore there is the possibility of multiple "truths." Practical implications -The story elicitation will make a practical contribution to the management "toolbox" providing managers with a mechanism for stimulating storytelling, especially in complex situations where multiple perspectives need to be considered. Originality/value -This paper presents a non-prescriptive investigative tool for studying the multidimensional nature of storytelling and legitimisation.

Abstract

The author outlines the technological frames strand of social shaping of technology theory and posits that the dimensions used by the major proponents of the theory to not necessarily apply to all situations. The proposal is to use an analogy of a technological bubble rather than a frame to describe in particular the interaction of emergency services personnel in emergency situations. The qualities of the bubble as soft-edged, three dimensional and ephemeral lends well to the correlation between the tasks beliefs and attitudes of emergency workers and their relationships with technological artefacts.