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Purpose The construction industry is facing challenges because of performance shortfalls. Construction projects are highly complex, distinctive, fragmented and do not have well-established performance assessment models to evaluate their project success. The purpose of this paper is to assess the direction through determination of performance areas that would affect project performance in Indian construction projects. Design/methodology/approach A survey instrument was developed to gather data on the perception of industry professionals on these identified areas. Purposive sampling method was used to select respondents for the survey. These performance areas are ranked using relative importance index to ascertain a level of importance among the group. Factor analysis (FA) was conducted to identify the significant performance areas project performance. Further to identify the most influence performance areas on Indian construction projects, multiple regression analysis was carried out. Findings Findings indicated 28 significant performance areas. This shows the low level of adoption of good construction management practices in Indian construction projects. FA resulted in the areas being grouped to nine broad significant performance areas with 59.49% of the total variance, namely, quality, schedule, environment and stakeholder satisfactions, cost, productivity, safety, communication management, customer relations and finance. Multiple regression analysis revealed two pivotal factors “customer relations” and “schedule” that significantly influence project performance in Indian construction industry. Originality/value The outcome of the study will guide project stakeholders, who desire to improve project performance on construction projects, to prioritize their efforts. It also highlights performance areas of project management which required more focussed research in the context of Indian construction projects. The findings can be extended to the developing countries.

The Indian construction industry is facing challenges due to performance shortfalls. The construction projects are highly complex, distinctive, fragmented and do not have of well-established performance assessment models to evaluate their project success. Assessing overall project success is not possible to measure by single factor. To address this limitation, the Modified Project Quarter Back Rating (PQR) model was developed for the Indian construction industry. Modified PQR model’s output is a project score based on performance areas affecting project success and outcome. The model integrates ten performance areas that have identified through literature review. Performance areas included in the model are; (i) Cost (ii) Schedule (iii) Stakeholder satisfaction (iv) Safety (v) Quality (vi) Finance (vii) Environment (viii) Communication and collaboration (ix) Customer relation and (x) Productivity. These performance areas are measured through different performance metrics; i.e. performance metrics scores are aggregated to compute performance area scores. The model gives a single score that will help in comparing overall performance for different projects. This paper attempted to highlight the importance of performance metrics in modified Project Quarter Back Rating (PQR) based construction project performance assessment model for the Indian construction industry. The validity of the model needs assigning appropriate weights to the performance metrics as the weightage determines the relevance. Appropriate weights were determined using two round Delphi survey with 12 experts. Findings reveal that two performance metrics; return business from customer relation and OSHA recordable from safety have high weights. This modified PQR model will help key participants of the industry to compare the performance of various projects and to monitor performance areas that impact project performance rating.

Purpose The success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model. Design/methodology/approach Based on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas. Findings This study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP. Practical implications The developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects. Originality/value The MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.

PurposeIn recent times, there has been a lot of research focused on performance measurement (PM) in project-based sectors. However, there are very few studies that were reported on the significance of PM in the construction sector. Keeping track of an organization in achieving organizations goals and objectives seems an important way. One of the major challenges faced by the industry is unavailable of an appropriate PM system for assessing organizational performance. Most of the PM approaches consider the traditional project triangle assessment of project success. Based on the limitations identified in existing PM models, the purpose of this paper is to develop a comprehensive PM model, i.e. Modified Project Quarter Back Rating (MPQR) applicable for construction projects.Design/methodology/approachA detailed list of performance areas as a method for PM is analyzed in the construction industry context. Also, industry-specific professionals conducted semi-structured interviews to assess whether these performance areas are sufficient to measure and understand the PM systems.FindingsThe research finding focuses on developing the MPQR model that considers both financial and non-financial areas for performance assessment to provide a holistic assessment of project performance.Practical implicationsMPQR model provides an opportunity to set the benchmark for overall performance for construction organizations.Originality/valueThe findings of the study are expected to provide guidelines to construction professionals for implementing the performance model that will improve performance in the construction industry.