It is witnessed that the role of technology became crucial, and people are dependent on technologies to continue creative, professional, and academic activities during a pandemic situation when most of the libraries were not accessible physically worldwide. This study aims to know the level of ICT skills, competencies, usage of technologies, challenges, and services offered by library professionals of Gujarat state, India during the lockdown period. Due to the emergence of advanced technologies, the omnipresence of the internet, the explosive growth of e-resource, and pandemic situation, it is imperative for library professionals to acquire new ICT skills, techniques and apply them to disseminate information and reach out to library patrons. This study reveals how library professionals provided services and resources to users when they need resources/ information and which techniques/ methods library professionals adopted to fulfill the requirements of patrons during COVID-19. The methods adopted by patrons to access library resources were also studied. The 100 questionnaires were circulated via social media and email to library professionals of Gujarat state and 77 (77%) responses received in this study.

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While learning related to entertainment such as game and social networking, users never feel that they are learning some new things, but while learning an information literacy program they become cautious. When library users are asked to express about library related services, how to search books in OPAC, how to browse online database, they try to communicate, but they may not explore very well or smoothly due to unawareness of library services, lack of information and confidence. Using online tutorial videos would be a great information to motivate the users of the library and information center to enhance or improve their information literacy skills. The main focused of the article is to spread awareness of library resources and services through online videos. The study presented and discussed in article will provide a platform to cater for library users to fulfill their requirements in present scenario.

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