Purpose-The purpose of this research paper is to assess e-Governance efficacy in various sectors of India. The paper develops on GST methodology and enlightens grey portions of e-Governance in select sectors. Research study identifies few grey criteria which affect implementation of ICT applications to support sustainable e-Governance. Such criteria are related to information security breaches, IT policy implementation, investments and strategic advantages for the various sector developments. Methodology-Considering 'information' as sensitive element to security for administration and part of dark portion to Indian economy, GST based COmplex PRroportional ASsessment (COPRAS-G) method is adopted to assess the e-Governance efficacy. The method provides flexible MCDM approach to assess e-Governance in prioritize the sector alternatives of future strategic development. Priority order of select sectors is estimated and COPRAS-G method is used in the research study to support decision making on e-Governance. Study compares ten major GDP dependent sectors based on few grey criteria. These criteria are chosen based on authors perspective on this study and feedback received from government officials of district levels under the Digital India-training programme. To address the subjectivity lies in e-Governance grey areas of sector, criteria are also weighted using fuzzy scale. Later methodology based results are presented to draw a strategic road map for strategic development of the country. Findings-On applying COPRAS-G method to predict pessimistic, optimistic and realistic scenario of e-Governance implementation across the ten sectors, high priory order in realistic scenario of results shows that implementation of ICT applications for e-Governance should be in the sectors like Environment, Climate Change and in the Railways. Industrial Sector is also ranked as preferred one over the other sectors on the basis of e-Governance efficacy assessment. Research implications-Here COPRAS-G method is used as MCDM techniques. However, few other MCDM techniques such as GRA, DRSA, VIKOR, SMAA, SWARA and SAW can be also explored to outrank various Indian sectors to deal with subjectivity in decision making. Practical implications-Implementation of ICT applications to support e-Governance varies sector to sector. ICT based governance involves high degree of complexity in driving the operations for development of respective sectors. Therefore, Government and policy makers need more flexibility to overcome present barriers of sector development. Such research can support decision making where GST based COPRAS-G method is able to capture and address the breaches of information security. Moreover, management concern for sector development has been presented on the basis of i.e. pessimistic, optimistic and realistic scenario more precisely. Social implications-The results can provide guidance to the academicians, policy makers and public sector highlights various possible measures to handle the security breaches in multi facet intention of...

Purpose The purpose of this research paper is to assess efficacy of e-governance implementation, influenced under the Indian-EU (European Union – EU) strategic dialogue. For the same purpose, this study aims to analyse and measure penetration level of information and communication technology (ICT) applications across ten select gross domestic product-dependent sectors (gross domestic product – GDP) in Indian economy. Design/methodology/approach Multi-criteria decision-making (MCDM) approach of PROMETHEE, using its partial and complete versions in fuzzy environment, is applied. The approach assesses e-governance efficacy in various sectors, which is chosen based on their contribution to GDP, where criteria values are assigned by expert opinions, feedback is received and lessons are learnt from training and initiatives taken under the Digital India programme launched by the Government of India. These criteria related to IT policy implementation, cyber security breaches, IT infrastructure development initiatives in select sectors are identified. Later, sectors outranking results have been highlighted using both fuzzy set theory along with PROMETHEE (F-PROMETHEE) and its visual application. Findings On applying F-PROMETHEE, studies found that industrial, railways, health and finance and education sectors outrank in their high merit orders. Contrary, outranking shows that agriculture, defence and aerospace sectors should be more open and accessible to adopt ICT applications in order to promote e-governance processes and their implementation to make e-services available to common citizens. For better interpretation of results, graphical analysis for interactive aid is used to present the analyses. Research limitations/implications Research study was found useful in the assessment of ICT penetration level in to support Indo-EU relations, where PROMETHEE method is used to outrank sectors alternatives. Criteria are also weighted using fuzzy scale, and the impact of criteria on all alternatives has also been assessed. MCDM framework addresses that subjectivity lies in sectors to implement ICTs bases services. However, few other MCDM frameworks, methods such as COPRAS, GST, GRA, SAW and SWARA, can be used for the same purpose. Practical implications Sectors alternative involve high degree of complexity to adopt ICT applications for smooth e-governance and seek effective decision-making for investment prioritization and future development. This study also aims to address cyber security concerns of policymakers. Outranking methods of F-PROMETHEE are able to address the criteria-to-criteria impact and support decision-making in a more precise way. Social implications This study is inspired from the strategic implementation of the framework of the e-Government Action Plan 2016-2020 of the EU. The findings from the paper can provide referential support to the Indian Government and policymakers to support information delivery, implement cyber security policies and various sector developments. Originality/value This research study can act as a strong base in the decision-making process in conflicting situations of e-governance in India. This study not only can synergize conflicting ideas of various stakeholders, academicians in the Indian IT-sector but also can act as support to administrators and the policymakers to monitor the status of the India-EU Information Society Dialogue.