No abstract

Tahun 2020 adalah tahun yang berat bagi semua orang karena adanya pandemi COVID-19 yang mengharuskan setiap orang untuk menggunakan masker untuk melindungi diri dari sebaran virus ini. Hal ini tentunya berdampak bagi perusahaan yang memproduksi masker khususnya perusahaan X, karena jumlah permintaan naik secara significant. Untuk mengatasi permasalahan ini, kita menggunakan metode demand forecasting dan MRP dari data historis jumlah penduduk kota malang. Dengan menggunakan metode ini kita akan mendapatkan hasil bahwa perusahaan X mempunyai jadwal produksi pada periode pertama yaitu pembuatan nose bridge wire sebanyak 5.200.000 unit, pembelian non-woven putih dan melth blown cloth masing-masing sebanyak 1.545.730.000 cm2, dan pembelian non-woven biru sebanyak 1.675.410.000 cm2, sedangkan pada periode kedua pembelian tali elastis sebanyak 165.990.000 cm, periode ketiga pembuatan masker sebanyak 5.187.008 unit dan pada periode keempat pembuatan disposable protective mask sebanyak 5.187.008 unit.

Outsourcing is delegating partial or total business functions to other companies in conjunction with administrative and operational activities. One of the industries that implements outsourcing in its maintenance activity is the healthcare industry. An Intensive Care Unit (ICU) is part of a hospital which is very vital, so that it requires medical equipment with high availability and reliability. The aim of this research is to develop a performance model to use to assess the performance of medical equipment or the used maintenance outsourcing service providers. Developing the performance model involves 14 criteria. The 14 criteria were clustered by the Kano Model to obtain the importance of each criteria. . Kano was used to identify the criteria within the dimension of basic requirements and special requirements. DEMATEL was employed to identify the connection between criteria and ANP in order to provide the integrity of the criteria. The three criteria with the highest integrity rating were the technicians' capability by the rate of integrity that reached 0.256881, the aptitude of providing diagnosis by the rate of integrity that reached 0.222181, and the flexibility by the rate of integrity that reached 0.175684. Two criteria which had a rate of integrity of 0 and were considered as therefore having the lowest integrity rate were the criteria of charges and dependability respectively.

Bahan Bakar Minyak berperan bagi sektor industri maupun transportasi. Sebagai distributor BBM area Malang dan sekitarnya, Terminal Bahan Bakar Minyak (TBBM) Malang harus memiliki strategi dalam melakukan kegiatan pelayanannya terhadap pelanggan (SPBU). Adanya rasa puas dari pelanggan merupakan harapan dari setiap perusahaan guna meningkatkan loyalitas dari pelanggan dan memenuhi harapan yang diinginkan oleh pelanggan. Penelitian ini bertujuan untuk mendesain ulang kuesioner kepuasan konsumen yang pernah dilakukan oleh TBBM Malang. Desain ulang kuesioner kepuasan konsumen dilakukan karena kuesioner terdahulu kurang relevan dengan harapan TBBM Malang. Perlunya kuesioner ini didesain ulang karena dalam kuesioner lama belum mengakomodasi perubahan sistem dan aspirasi konsumen. Kuesioner baru dibuat berdasar dari aspirasi dari konsumen mengenai faktor-faktor apa saja yang menjadi penilaian penting terkait dengan kualitas pelayanan pada TBBM Malang. Dari faktor -faktor tersebut dapat digunakan oleh TBBM Malang untuk melakukan evaluasi kepuasan pelanggan secara berkala. Perbaikan kuesioner ini bertujuan agar pertanyaan -pertanyaan dalam kuesioner lebih efektif untuk mengevaluasi kepuasan pelanggan. Penelitian ini dilakukan pada TBBM Malang dengan metode Delphi.. Hasil dari penelitian ini antara lain faktor yang mempengaruhi kepuasan pelanggan adalah Mobil tangki, awak mobil tangki, pengiriman BBM dan Pelayanan pada TBBM Malang.

Usually, maintenance activities are carried out by the maintenance department in a company, but now, some companies are outsourcing their maintenance activities. Outsourcing is the delegation of business functions to another company. The advantages of outsourcing include enabling a company to focus on its core business by outsourcing support activities, and changing fixed costs to variable costs. The aim of this research is to develop a multi-criteria performance measurement to assess the performance of maintenance outsourcing providers. Several previous studies have identified suitable performance criteria for maintenance outsourcing providers. However, those studies did not classify the criteria for achieving the desired level of performance. To address these shortcomings, this research has classified the criteria based on the Kano criteria. The criteria are: basic, one-dimensional, indifferent, reverse, and attractive. A managed case study analysis was performed at five Class B private hospitals in East Java to better understand the criteria in terms of the needs of a real hospital maintenance department. Previous research studies focused on understanding the relationship between each criterion and the associated level of performance, whereas the current research has focused instead on the relationship links between the criteria and the weighting of each criterion using DEMATEL-ANP. The outcome of this study is a simple instrument that can be directly used to evaluate the performance of maintenance outsourcing providers.