Social media has become a valuable platform that enables public and private stakeholders to participate and interact in various transport policies. Using a network-based perspective and a case study of bike-sharing pricing strategies in China, this paper aims to quantitatively characterize the pattern and structure of multi-stakeholders engagement networks. Furthermore, this paper also empirically examines the confirmation bias that might exist among participants. Dataset on retweets from the Chinese Twitter-Sina Weibo is collected. Results reveal two types of important actors with unequal roles in terms of information diffusion: the “network root” and the “network bridge.” The former is mainly comprised of organizations and influential individuals who dominate message sharing, whereas the latter is comprised of the general public with various occupational backgrounds who control the efficiency and the scope of information spreading. The result also reveals a hierarchical structure in both networks and a community gathering like-minded individuals. The empirical result also demonstrates the existence of echo chambers in the transport participation network of governments and enterprises. Most echo chambers operate such that organizations or influential individuals amplify the views of the general public with more critical viewpoints. These findings of this study can assist transport stakeholders in crafting more sustainable strategies based on the understanding of uneven patterns in online public participation. Furthermore, this study sheds insights on how social media could be used to facilitate the collection of diverse people’s opinions and the evaluation of multi-stakeholder engagement for major transport issues.

During the outbreak of COVID-19, people’s reliance on social media for pandemic-related information exchange, daily communications, and online professional interactions increased because of self-isolation and lockdown implementation. Most of the published research addresses the performance of nonpharmaceutical interventions (NPIs) and measures on the issues impacted by COVID-19, such as health, education, and public safety; however, not much is known about the interplay between social media use and travel behaviors. This study aims to determine the effect of social media on human mobility before and after the COVID-19 outbreak, and its impact on personal vehicle and public transit use in New York City (NYC). Apple mobility trends and Twitter data are used as two data sources. The results indicate that Twitter volume and mobility trend correlations are negative for both driving and transit categories in general, especially at the beginning of the COVID-19 outbreak in NYC. A significant time lag (13 days) between the online communication rise and mobility drop can be observed, thereby providing evidence of social networks taking quicker reactions to the pandemic than the transportation system. In addition, social media and government policies had different impacts on vehicular traffic and public transit ridership during the pandemic with varied performance. This study provides insights on the complex influence of both anti-pandemic measures and user-generated content, namely social media, on people’s travel decisions during pandemics. The empirical evidence can help decision-makers formulate timely emergency responses, prepare targeted traffic intervention policies, and conduct risk management in similar outbreaks in the future.

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