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The Director's Forum series is written and edited by Michael Sanborn and Robert Weber and is designed for guiding pharmacy leaders in establishing patient-centered services in hospitals and health systems. Another specific goal of this column is addressing many of the key challenges that pharmacy directors currently face while providing information that will foster growth in pharmacy leadership and patient safety. Developing innovative roles for pharmacy technicians promotes job growth, as well as staff satisfaction and retention. This Director's Forum article describes how patient-centered roles for technicians can be developed and implemented.

The Director's Forum series is edited by Robert Weber and Scott Mark and is designed to guide pharmacy leaders in establishing patient-centered services in hospitals and health systems. We had originally planned a 2-part series on developing a pharmacy practice model that is patient centered; but because of the response, we have expanded the series to 4 parts. This month's article is the second in the series. This article provides the pharmacy director with a primer on the types, development, and implementation characteristics of pharmacy practice models.

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