This study combines market-level data about changes in jobs offered via online labor platforms and interviews with online freelance workers to highlight how freelancers are responding to the novel coronavirus’s presence. We pursue this work recognizing that as the scope and breadth of the COVID-19 pandemic continues to grow, the implications to workers and labor markets are profound. Our focus on online labor markets and workers reflects our enduring interest in knowledge work, with a particular attention to precarious work. Market data show the dramatic shifts in work availability (supply) and the changes in worker availability (demand) as the United States’ economy struggles with the initial burst of effects of a pandemic. Interview data reveal that freelance workers are aware of these shifts. These changes to already- precarious and market-driven work arrangements are magnified by the realities of balancing family members’ changes in job status, working around children who are home from school, and re-organizing work and lives to account for the rapid onset and confusion of stay-at-home requirements and the uncertainty that is the core of the pandemic. Findings suggest work flexibility, which seems central to freelancer’s motivation to pursue such work, is diminishing and instead freelancers are being driven by desperation rooted in the acknowledged precarity of their situation, magnified by the constellation of events reshaping their working arrangements. We further observe that these effects vary by occupation and are more keenly experienced by women freelancers, both of which warrant additional attention.

This paper takes as its starting place the rich context of many knowledge workers today-highly distributed, increasing project focused, typically atypical days, infrastructural-and attempts to push past extant descriptions of their practices as 'flexible'. Using empirical data informed by a practice theory lens, we expand the understanding of flexibility with regard to work by augmenting how worker disposition, as well as the ability to engage with agility in dynamic circumstances, should be considered as a factor when examining and designing for this population. We make several contributions of interest to the wider CSCW community. First, we distinguish between those who showcase flexible practices and those who proactively orient around flexibility. We call this second group 'elastic workers'. Second, we raise new questions for us as scholars and designers keen to exploit the conceptual and pragmatic intersection of technology and work. These questions create opportunities to explore different methods for understanding complex phenomena such as flexibility, as well as understanding how we might design for this phenomenon with more foresight in the future.

In response to the COVID-19 crisis, many local TV newsrooms decided to have employees work from home (WFH) or from the field rather than from the newsroom. From a review of research on telework and WFH, we identified possible impacts of WFH on worker effectiveness, conceptualized as including output, individual growth and well-being, and group viability. From interviews with news directors and journalists and observation of remote work, we found that WFH news workers could successfully create a newscast, albeit with some concerns about story quality. However, WFH did not seem to satisfy workers individually or as a group. Lifting restrictions on gatherings might mitigate some of the experienced problems, but we expect to see continued challenges to news worker informal learning.

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