Web search engines are important gateways for users to access health information. This study explored whether a search interface based on the Bing API and enabled by Scatter/Gather, a well-known document-clustering technique, can improve health information searches. Forty participants without medical backgrounds were randomly assigned to two interfaces: a baseline interface that resembles typical web search engines and a Scatter/Gather interface. Both groups performed two lookup and two exploratory health-related tasks. It was found that the baseline group was more likely to rephrase queries and less likely to access generalpurpose sites than the Scatter/Gather group when completing exploratory tasks. Otherwise, the two groups did not differ in behavior and task performance, with participants in the Scatter/Gather group largely overlooking the features (key words, clusters, and the recluster function) designed to facilitate the exploration of semantic relationships between information objects, a potentially useful means for users in the rather unfamiliar domain of health. The results suggest a strong effect of users' mental models of search on their use of search interfaces and a high cognitive cost associated with using the Scatter/Gather features. It follows that novel features of a search interface should not only be compatible with users' mental models but also provide sufficient affordance to inform users of how they can be used. Compared with the interface, tasks showed more significant impacts on search behavior. In future studies, more effort should be devoted to identify salient features of health-related information needs.

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Health care practitioners rely on access to relevant and up-to-date medical information in order to effectively treat their patients. One efficient, low-cost avenue for such information is online collections, but certain regions lack the information and communication technologies (ICT) necessary for widespread and reliable access to online resources. The characteristics of existing ICT infrastructure in many developing countries are not well understood. This research synthesis focuses on Sub-Saharan Africa (SSA), an area with low levels of ICT infrastructure. It presents a synthesis of statistical analyses and a review across disciplines of information published on the state of ICT and health information access in SSA. An overview of the existing knowledge allowed us to identify the salient features of this particular ICT environment, and informed the development of a survey for SSA healthcare professionals. The synthesis and preliminary results from our survey suggest that Internet connectivity remains highly unreliable in Sub-Saharan Africa and that mobile devices provide the most reliable technology for health care providers to carry out their work.

The study of information science and technology has expanded over the years to include more kinds of people, more kinds of behavior, more methods, and a broader inclusion of fields. There is at least one area, however, where very few information studies scholars have tread: entertainment, particularly fiction. Yet many fields indicate that information studies should consider fiction. In this paper, we discuss how fiction is an informative genre and reasons why information studies scholars have mostly ignored fiction. We also identify potential research directions for studying fiction. We provide a summary of works about fiction and information, discuss motivations for expanding (and not expanding) information studies beyond what it is and has been, and we use an exploratory study of one example of a fiction-interaction -reading Young Adult novels -to illustrate how fiction is important to information behavior.

Reading fiction is a neglected area of study in information behavior research, even as such research has expanded to include investigation of different kinds of behavior by more kinds of people, and an expanded repertoire of research methods and fields. Using data from a small empirical study (n=8) and research from five fields other than information science, the paper reports on participants' reading of fiction and those five fields' study of how reading fiction is informative. Considering fiction informative has two important outcomes: we (1) understand information behavior better and (2) address important problems in information science theory. Such problems include frustrated attempts to define information, the (generally hidden) gendered character of information science and information behavior research, the misguided conduit metaphor and an overemphasis on cognition at the expense of practice, documents and materiality.