Purpose -The purpose of this paper is to identify critical factors of total quality management (TQM), for use in a possible framework that addresses sustainable quality improvements in technical institutes as a plausible means of TQM implementation in higher education programs. Design/methodology/approach -The literature survey of the TQM and related quality methodologies and content analysis of TQM literature in technical institutes provide the theoretical and practical background for this work. The content analysis was carried out following the standard principles of deductive reasoning and subsequently, relevant factors were identified for implementations. Findings -Unlike the scenario in industry, TQM philosophies have to be adopted differently for a successful implementation in technical institutes. The identified critical factors of TQM and related quality improvement methodologies provide a comprehensive guideline for an effective and efficient implementation of TQM in technical institutes. Originality/value -This paper identifies the critical factors of quality improvement initiatives that are most comprehensive and have potential to address the quality issues of technical institutes. The critical factors identified in this study, offer a practical guidance for academics to implement TQM in technical institutes and can form the basis for delineating a mathematical model for these institutes.

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Green manufacturing (GM) is a term used to describe manufacturing practices that do not harm the environment during any part of the manufacturing process. It emphasizes the use of processes that do not pollute the environment or harm consumers, employees, or other members of the community. GM stresses on reducing parts, rationalizing materials, and reusing components, to help make products more efficient to build. This paper presents the details of a case study. It highlights the road map of the company for achieving performance improvement through GM implementation and its impact on organizational performance. It also points out strengths and weaknesses of GM implementation practices and overall performance using developed research instrument. The case study helps in evaluating the company's GM implementation and overall business performance. To do so, research instrument was administered amongst forty one employees in the companies respectively and their responses were analyzed. Using the data obtained from a survey of industries in India, the identified factors were subjected to appropriate statistical tests to establish reliable and valid model. Statistical computing package SPSS 17.0 for Windows was used for reliability and validity analysis. The validated instrument of GM factors developed here may be used by manufacturing organizations to priorities their management efforts to assess and implement GM. The validated results are in Indian context; however, the instrument developed can be used in global context.

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