This paper presents 2 studies examining the extent to which the frequency of encountered organizational stressors relates to burnout and whether qualities of psychological resilience moderate any such relationship. The studies were conducted with independent samples of athletes and coaches using a questionnaire design. In Study 1, 372 athletes completed measures of organizational stressors (Organizational Stressor Indicator for Sports Performers [OSI-SP]), resilience (Connor–Davidson Resilience Scale-10 [CD-RISC-10]), and burnout (Athlete Burnout Questionnaire). In Study 2, 91 coaches completed measures of organizational stressors (OSI-SP), resilience (CD-RISC-10), and burnout (Coach Burnout Questionnaire). Data were analyzed in a moderated regression model using Hayes’s PROCESS macro for SPSS and supported the hypotheses that the frequency of organizational stressors was directly related to burnout in both athletes and coaches and that psychological resilience moderated this relationship. These results highlight the influential role of organizational dynamics for athlete and coach well-being and indicate that psychological resilience is a salient individual difference variable that buffers against potential negative outcomes.

While a growing body of research has examined the types of organizational stressors encountered by individuals and their allied responses, little is known about how such individuals manage their emotional responses to these stressors or the consequences of such behaviors. This article presents novel findings from two studies examining the moderating role that emotional labor plays in the relationship between the frequency of organizational stressor experience, burnout, turnover intentions, and actual turnover in sport. In study 1, participants (n=487) completed measures of organizational stressors (OSI-SP), emotional labor (ELS), burnout (ABQ), and turnover intentions. In study 2, a 6-month longitudinal design was used to examine measures of organizational stressors (OSI-SP), emotional labor (ELS), turnover intentions, and actual turnover. Study 1 showed that surface acting moderated the relationship between the frequency of organizational stressors and burnout in sport. Further, surface acting acted as an important mechanism through which burnout mediated the relationship between the frequency of organizational stressors and turnover intentions. Study 2 showed that surface acting moderated the relationship between the organizational stressor frequency and turnover intentions-but not actual turnover-over time. These results highlight the importance of surface acting in understanding how individuals respond to organizational stressors encountered in sport, expanding our understanding of the positive and negative responses component of the meta-model of stress, emotions, and performance. These findings also highlight potentially deleterious emotion-management behaviors that practitioners might consider when aiming to support individuals encountering organizational stressors in sport.